When Wichita State announced earlier this year that flier satisfaction in the U.S. dropped in four key areas, including on-time performance and mishandled bags, the collective reaction of the traveling public was a shrug of the shoulders.
Who can blame them? Flying in America has been bad for years.
Usually the frustration targets airlines, which without question play a role in the deterioration of customer satisfaction scores.
But two bigger culprits that many overlook are the country's aging airports and growing congestion in the skies.
"We need to have efficient airports, and if we make our current system efficient, we are going to have a much better system," said Michael Boyd, president of Boyd Group International, an aviation industry consulting firm.
We've all heard the complaints, so what's being done to fix some of the problems?