SALT LAKE CITY, UTAH, Aug. 26, 2015 (GLOBE NEWSWIRE) -- MaritzCX announced today that TMC, a global, integrated media company, has named MaritzCX Case Management as a 2015 TMC Labs Innovation Award winner presented by TMC's CUSTOMER magazine.
"A great customer experience increases loyalty and revenue," said Mark Magee, vice president of product management at MaritzCX. "MaritzCX Case Management has been engineered to be the smartest solution for customer experience professionals. It uniquely empowers frontline workers with a comprehensive view of the customer, enabling them to use real-time information, along with their judgment, to make smarter decisions, improve service, and delight customers."
MaritzCX Case Management is a control system for customer experience (CX) activities to continuously improve customer retention, conversion, and lifetime value. It provides employees from the frontline to executives with a closed-loop system that automates CX workflows and supports engagement with high-risk to high potential customers. Views and actions can be customized at all levels. MaritzCX Case Management helps organizations:
- Increase the internal value of the CX program with a tightly integrated closed-loop system that automates workflows.
- Promote a more customer-focused culture by using customer feedback to identify areas for organizational improvement.
- Identify at-risk or high-potential customers by monitoring operational flags and feedback then triggering action or escalations based on unique rules.
- Consistently deliver outstanding, scalable customer experiences with highly configurable workflows, data capture, notifications, and reminders.
- Increase CX adoption by giving caseworkers system access via platforms they already use such as mobile, Salesforce, and web.
"Congratulations to MaritzCX for being granted a 2015 CUSTOMER Magazine TMC Labs Innovation Award. MaritzCX Case Management has been selected fordemonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies," said Rich Tehrani, CEO, TMC. "We're pleased to recognize this outstanding achievement with a TMC Labs Innovation Award."
The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.
The 2015 CUSTOMER Magazine TMC Labs Innovation Award results will be published in the September 2015 issue of CUSTOMER magazine.
MaritzCX™ helps organizations see, sense, and act on the experiences and desires of every customer to increase retention, conversion, and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise, and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations and delivers the world's broadest CX software and services business. For more information, visit www.maritzcx.com.
About CUSTOMER magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more. For more information about TMC, visit www.tmcnet.com.