HOUSTON, Sept. 2, 2015 (GLOBE NEWSWIRE) -- BMC Software today announced it has been positioned as a leader by Gartner Inc. for the second consecutive year in the August 26, 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM).1 With this report, Remedy ITSM Suite is positioned furthest along the completeness of vision axis in the Magic Quadrant.
The full Gartner 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM) report can be downloaded here.
In addition, Gartner released its Critical Capabilities for IT Service Support Management Tools, 2015*. BMC Remedy received the highest scores in three out of four use cases: intermediate-maturity infrastructure and operations (I&O), high-maturity I&O and digital workplace ITSSM use cases.
"We are honored to be recognized as an ITSSM leader by Gartner," said Robin Purohit, president of service support at BMC. "We feel our position as furthest along the 'Completeness of Vision' axis reflects the significant investments we are making in our innovation roadmap and how that connects with our customers' digital transformation journeys. With Remedy 9 now also in the market, we continue to redefine how IT delivers extreme efficiencies through automation and a modern service desk, so IT can focus on enabling digital innovation for the business at increasingly high speeds."
To learn more about BMC ITSM solutions visit http://www.bmc.com/it-solutions/it-service-management.html.
Gartner Magic Quadrant for IT Service Support Management Tools, Chris Matchett, Katherine Lord, Tapati Bandopadhyay, Aug. 25, 2015
About the Magic Quadrant
The "Magic Quadrant for ITSSM" evaluates vendors based on completeness of vision and ability to execute, and includes a summary of each vendor, as well as an assessment of each vendor's strengths and weaknesses.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for IT Service Support Management Tools, Chris Matchett, Katherine Lord, Tapati Bandopadhyay, 25 August 2015 * Gartner, Critical Capabilities for IT Service Support Management Tools, Chris Matchett, Katherine Lord, Tapati Bandopadhyay, 25 August 2015
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1 Gartner Magic Quadrant for IT Service Support Management Tools, Chris Matchett, Katherine Lord, Tapati Bandopadhyay, Aug. 25, 2015
Source:BMC Software, Inc.