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21st Annual NRC Picker Patient-Centered Care Symposium Convenes in Nation's Capital; American College of Healthcare Executives Faculty Member Jake Poore to Deliver Keynote

WASHINGTON, Sept. 8, 2015 (GLOBE NEWSWIRE) -- Healthcare innovators from around the world will soon gather together for the 21st Annual NRC Picker Patient-Centered Care Symposium at the Marriott Marquis Washington D.C. to discuss the latest in patient experience improvement. The event, hosted by National Research Corporation, takes place September 20-22 and focuses on knowledge sharing and networking, highlights healthcare best practices, and provides insight into improving the patient and family experience across the healthcare continuum.

This year's keynote speaker, Jake Poore, will kick off the conference Sunday afternoon with his presentation entitled, "Creating Exceptional Patient & Resident Experience – Every Patient, Every Day." Poore is the Founder and President of Integrated Loyalty Systems, Inc., where he and his team help organizations, such as Kaiser Permanente, Cigna Medical Group, and Southwest Airlines achieve their goals of designing and executing cultural blueprints, defining companies' service strategies, and mapping out the ideal customer and employee experiences. Poore is also a faculty member of the American College of Healthcare Executives (ACHE), where he teaches courses on the chief experience officer and patient experiences.

Motivational speaker, best-selling author, and Dancing With the Stars alum, J.R. Martinez, will close the conference on Tuesday. Injured while serving in Iraq, the U.S. Army veteran now shares his stories of overcoming adversity with others. He's appeared on television shows including Oprah, 60 Minutes, and The View and is author of Full of Heart: My Story of Survival, Strength, and Spirit.

Speakers from across the healthcare continuum will present at the NRC Picker Symposium, including leaders from Intermountain Healthcare and Gundersen Health System. Click here to access the complete agenda.

The event will also feature an awards banquet recognizing clients for their improvement initiatives and accomplishments on Sunday evening. The Innovative Best Practice and Path to Excellence awards are given to National Research clients that showcase best practices that result in significant improvements in patient-centered care and healthcare outcomes.

About Symposium

The NRC Picker Patient-Centered Care Symposium provides an opportunity for healthcare professionals to network and share best practices related to improving the patient experience across the healthcare continuum. The event encompasses leading professional speakers, hands-on breakout sessions, and topical agenda items that cover the latest trends in healthcare. Symposium has been hosted annually by National Research since 1994. For more information and to register, visit www.nationalresearch.com.

About National Research Corporation

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.

CONTACT: Maya Clanton Communications Manager National Research Corporation 800-388-4264 mclanton@nationalresearch.com

Source:National Research Corporation

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