SEATTLE, Sept. 22, 2015 (GLOBE NEWSWIRE) -- Porch.com (http://porch.com), a home services platform for homeowners and home professionals, announced today availability of the Porch Guarantee, a program that will guarantee the quality of work for Porch professionals that have been pre-screened, passed a comprehensive background check and subscribed to the Porch Pledge, a dedication to making it right for the customer.
The Porch Guarantee is available starting today in 28 markets across 10 professional types. Additional cities and professional types will be rolled out in 2016.
The Porch Guarantee comes at time when demand for quality home improvement professionals continues to swell.
During the period between September 1, 2014 and September 1, 2015, Porch delivered over $1.8B in potential new business to more than 100,000 home improvement professionals.
“Over the last 12 months we have seen every facet of our business grow exponentially,” said Asha Sharma, Chief Operations Officer of Porch. “In particular, we have seen tremendous demand from homeowners for the services that Porch professionals provide, as evidenced by the amount of work requested daily through the Porch platform. Our #1 focus is to delight our customers and we want to ensure we are doing everything in our power to connect our millions of homeowners with professionals that provide quality service. At the same we want to help the best professionals, the ones who go above and beyond to deliver quality for their customers, to thrive and grow their businesses. The Porch Guarantee allows us to do this and supports both sides of the marketplace with the level of service they have come to expect from Porch.”
Porch introduced a partnership with Lowe’s in 2013 and has now been rolled out to all 1,720 U.S. stores.
“Over the last year, Porch has made tremendous strides towards building a home services network focused on transparency that connects homeowners to quality professionals that will do quality work,” said Jay Rebello, Vice President New Business Development & Corporate Innovation at Lowe’s. “By partnering with Porch, we have been able to help our customers achieve their home improvement goals by introducing them to recommended professionals in their community, and benefit our professional customers by providing them greater opportunities to grow their businesses.”
Introducing the Porch Guarantee
Starting today, when a homeowner searches for a Porch professional in one of the markets where the Porch Guarantee is available, they will notice within their search results a badge displayed on certain professional profiles. This badge signifies that a professional is now backed by the Porch Guarantee.
The Porch Guarantee is a promise that homeowners will get a quality professional that will do quality work. Porch Guaranteed Professionals have been pre-screened by Porch and meet the highest standards so homeowners can feel confident in working with them to complete their next home project.
To achieve Porch Guarantee status, professionals have shared with Porch the insights needed to prove they have a great business reputation, such as consistently excellent community reviews from homeowners. In addition, these professionals have provided proof of license (where required by state) and the business owner has passed a comprehensive background check.
All Porch Guarantee professionals have signed the Porch Pledge, their promise to the homeowner to deliver quality work. The Porch Pledge requires professionals to commit to the following:
“By accepting the Porch Quality Pledge I promise to do my best work for Porch homeowners. If a homeowner disputes the quality of a job I completed for them, I commit to working with that homeowner to try and make it right.”
When a homeowner books a job with a Guaranteed Professional on Porch, if they are not satisfied with the quality of the work, Porch will work to make it right. First, Porch will work with the homeowner and the home professional to resolve any problems that exist. If resolution is unsuccessful, Porch will designate another home professional to work with the homeowner and Porch will pay that professional to remedy the problem, up to $1,000.
The Porch Quality Bar
At the heart of the Porch Guarantee is the vetting Porch uses to qualify professionals. The Porch Guarantee quality bar is defined as the following:
- Proper Licensing (where required)
- Strong Better Business Bureau Rating (Better Business Bureau and Porch.com announced an exclusive partnership in February 2015)
- Stellar Online Reputation
- Commitment to Porch Pledge
- Pass a Background Check
Porch is a home services network, free for homeowners and home professionals. With over 3.8 million professionals and over 135 million projects, Porch enables homeowners to make smart home improvement decisions by giving them the information they need to find the right professionals, get inspiration, and manage their home. For more information about Porch, visit http://porch.com
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