ST. LOUIS, Sept. 24, 2015 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ:DOX), the leading provider of customer experience solutions, announced today that it was named the global market-share leader in the overall billing market by two leading analyst firms. Looking at all related revenue management systems and services, Analysys Mason1 estimates Amdocs' market share at 26.7 percent, nearly three times the percentage of the second-ranked vendor, while Frost & Sullivan's Stratecast2 credits Amdocs with a 17 percent market share. Amdocs has held its leadership position in the Analysys Mason and Stratecast reports for the past eight and seven consecutive years, respectively.
Both analyst reports cover a term that predates the close of Amdocs' recent acquisition of a substantial majority of Comverse's BSS assets and cover the two companies separately, however Analysys Mason states it expects the acquisition to further strengthen Amdocs' market position. Analysys Mason also names Amdocs the market-share leader in the convergent charging sub-segment, highlighting higher service provider spend on convergent platforms driven by their need to consolidate systems environments and replace legacy platforms to support new use cases.
"Amdocs continues to lead the overall revenue management market share by a considerable margin," said John Abraham, head of the revenue management program at Analysys Mason. "The company's latest portfolio releases delivered enhancements to its flagship convergent charging solution, including real-time charging capabilities for voice over LTE and Rich Communication Services that augment service providers' ability to monetize the next generation of digital services."
Stratecast views the end-to-end billing process as key to a positive customer experience in today's era of always-on, always-available service expectations. They also see this process as critical for operationalizing new ideas, noting that it is often impeded by inflexible legacy billing systems.
"Service providers today are looking for best-of-suite solutions from strategic partners as a way to address the rising criticality in getting the end-to-end billing process right for enabling and monetizing today's complex services," said Karl Whitelock, global director of operations and monetization strategy at Stratecast | Frost & Sullivan. "Beyond the continued introduction of state-of-the-art billing and charging capabilities, Amdocs continues to invest in cross-product enhancements to enable business value through operational efficiencies and to meet changing market needs for its customers."
"Customer experience in the digital era requires service providers to be able to engage and support their customers consistently and continuously across the customer's channel of choice," said Chris Williams, head of global marketing at Amdocs. "New capabilities introduced within our latest CES 9.3 portfolio allow service providers to enhance the customer experience with on demand access to rich bill information delivered consistently across different channels, and a high quality of service for LTE offerings, also when roaming. With these new capabilities, we are helping our customers move to deliver what Amdocs has coined The New World of Customer ExperienceTM, an era where service providers are expected to offer innovative and personalized services, delivered consistently across channels and with a seamless network service experience."
Recent Amdocs wins in the revenue management space include:
- Singtel selects Amdocs for a business transformation project in its key markets, Singapore and Australia, migrating billing and customer support for retail, enterprise and government customers onto a single platform for a holistic view of its customers.
- Telefonica selects Amdocs for a business support systems (BSS) transformation project in Brazil to provide a seamless, multi-channel experience for Vivo's quad-play customers across wireline (including fiber), wireless (pre- and postpaid), Internet (including fiber) and TV (including IPTV).
- Kcell in Kazakhstan selects Amdocs for a BSS transformation project under a five-year agreement, targeted to replace third-party and legacy systems with a single, fully convergent BSS suite.
On July 2015, Amdocs announced that it has completed the acquisition of a substantial majority of Comverse's business support systems (BSS) business unit assets, including Comverse's converged, prepaid, postpaid and Kenan billing assets. The acquisition expands and diversifies Amdocs' global customer base and will enable it to offer additional value, innovation and a broader range of offerings and services to Comverse's BSS customers.
1 Analysys Mason research report: "Revenue management systems: worldwide market shares 2014", Aug. 2015
2 Stratecast research report: "Global CSP billing 2015 edition part 1: End-to-end CSP billing market forecast and market share analysis", May 2015
- For more information about Amdocs' revenue management and convergent charging solutions, visit Amdocs at the LTE Voice Summit 2015
- Read more on Amdocs CES portfolio
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Amdocs is the market leader in customer experience software solutions and services for the world's largest communications, entertainment and media service providers. Its portfolio powers The New World of Customer Experience™, where a wide array of innovative and personalized services are delivered seamlessly to end users, regardless of device or network. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control and optimization, coupled with professional and managed services, have accelerated business value for its customers by streamlining complex operating environments, reducing costs and speeding time to market for new products and services. Amdocs and its more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2014.
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For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2014 filed on December 8, 2014 and our quarterly 6-K form furnished on February 9, May 11 and August 10, 2015.
CONTACT: Media Contact: Sara Preto Fusion PR for Amdocs Tel: +1-310-481-1431 ext. 21 E-Mail: firstname.lastname@example.org