ST. LOUIS, Nov. 10, 2015 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ:DOX), the leading provider of customer experience solutions, today announced that Oi, a leading Brazilian service provider with 73 million customers across multiple lines of business has upgraded its Amdocs business support system (BSS), based on Comverse Kenan technology, to deliver new services, reduce costs and support its growing customer base. Amdocs recently announced the acquisition of a substantial majority of Comverse's BSS assets and with the acquisition complete, Amdocs will now assume responsibility for all aspects of Oi's BSS systems.
Oi offers landline telephony, mobile telephony, broadband Internet access, pay TV and the country's largest Wi-Fi network for its consumer and corporate customers. Oi relies on its BSS to support its growth strategies by enabling the company to offer any combination of communications services, media content, data services and new lines of business with customer care, order fulfillment and billing – delivering exciting new services in a personalized, contextualized manner, while achieving accelerated business value through optimized processes and reduced costs.
Oi benefits from a modern, future-proofed BSS environment that helps the company reduce costs, while focusing on quality improvements to support its growing business. The latest Kenan advancements are streamlined, efficient and designed specifically to deliver valuable performance increases in key areas including billing cycle, rating and more. Comverse's expert services team worked closely with Oi's teams to perform all aspects of the upgrade and drive project success ahead of schedule and committed expectations.
"As one of Brazil's leading communications service providers, Oi sought a modernized BSS solution that would support the company in the future and enable it to lead in The New World of Customer Experience – today's era defined by rising customer expectations, rapid technology advancements and intensified competition," said Manuel Zepeda, president for the Caribbean and Latin America region at Amdocs. "Building on the successful partnership between Oi and Comverse, Amdocs looks forward to strengthening and expanding our relationship with Oi to help them continue to sharpen their competitive edge by delivering an unparalleled customer experience in the Brazilian marketplace."
- Keep up with Amdocs news by visiting the company's website
- Subscribe to Amdocs' RSS Feed and follow us on Twitter, Facebook, Google+, LinkedIn and YouTube
Oi, a convergent service pioneer in Brazil, offers local and long-distance landline telephony, mobile telephony, broadband internet access, pay TV and the country's largest wi-fi network. Oi has a nationwide presence and the greatest network penetration, reaching even the most remote regions of the country. In June 2015, the company had 73 million revenue generating units (RGUs), 48 million of which in the Personal Mobility segment, 17 million in the Residential segment and 7.8 million in the SME/Corporate segment. Oi was included in the Exchange's Carbon Efficient Index (ICO2) for the fifth consecutive year and has been part of the Dow Jones Sustainability Emerging Markets Index since 2013. Through its social responsibility institute Oi Futuro, Oi supports projects in the educational, sustainability, sporting and cultural areas through incentive laws, with the aim of democratizing access to knowledge in order to promote and accelerate human development. Oi is one of Brazil's leading cultural sponsors and creates opportunities for projects in all regions of the country. For further information, please go to: www.oi.com.br, www.oi.com.br/ri and www.oifuturo.org.br.
Amdocs is the market leader in customer experience software solutions and services for the world's largest communications, entertainment and media service providers. Its portfolio powers The New World of Customer Experience™, where a wide array of innovative and personalized services are delivered seamlessly to end users, regardless of device or network. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control and optimization, coupled with professional and managed services, have accelerated business value for its customers by streamlining complex operating environments, reducing costs and speeding time to market for new products and services. Amdocs and its more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2014 filed on December 8, 2014 and our quarterly 6-K form furnished on February 9, May 11 and August 10, 2015.
CONTACT: Media Contact: Sara Preto Fusion PR for Amdocs Tel: +1-212-651-4214 E-Mail: email@example.com