LAWRENCEVILLE, Ga., Nov. 24, 2015 (GLOBE NEWSWIRE) -- Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced that it will supply Lenovo Idea brand computer parts for out-of-warranty service.
Under a two-year agreement with Lenovo, Encompass will supply consumers, authorized service centers, retailers and third-party administrators with genuine parts to support the Idea product line of tablets, laptops and desktops. The deal extends to out-of-warranty service parts only; Lenovo will continue to support all its products with in-warranty parts.
To assist customers in quickly finding the Lenovo Idea parts they need, Encompass has developed a customized e-commerce web portal – lenovo.encompass.com.
“Personal computing is a fast-growing segment of our parts supply business, so we appreciate this opportunity to partner with the world-leading Lenovo brand,” said Robert Coolidge, Encompass president and CEO. “Our comprehensive parts distribution expertise, combined with convenient online tools, should help further improve the Lenovo parts supply chain.”
Eddie Cafferty, Encompass Business Development manager, added, “To provide ongoing superior support for Lenovo customers, we have worked closely with Lenovo to develop specific performance metrics that we must achieve, such as fill rate, order accuracy, turnaround time and more.”
Lenovo National Parts Sales Manager Mike Rumple said he expects Encompass to expedite and expand parts availability for Lenovo customers.
“Securing strong, consistent aftermarket support for Lenovo computer products beyond the warranty period is instrumental in building and maintaining loyalty to our brand,” said Rumple. “We are confident that Encompass shares this commitment and will help ensure a first-class customer experience.”
Lenovo is a US$39 billion personal technology company, the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smartphones. As a global Fortune 500 company, Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; Sao Paulo, Brazil, and Raleigh, North Carolina. For more information see www.lenovo.com.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers, third-party administrators and consumers.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and follow us on Facebook and Twitter.
Kristin Hurst Director of Marketing Ph: 954.474.0325 firstname.lastname@example.org
Source:Encompass Supply Chain Solutions, Inc.