Quito, Ecuador, Dec. 09, 2015 (GLOBE NEWSWIRE) -- Financial Service solution provider Cobis System Corporation announced today its partnership with leading customer experience solutions company McorpCX (OTCQB:MCCX), to provide digital customer experience management software and services to the financial service community throughout Latin America.
The partnership combines Cobis’ banking services suite (COBIS UFS) and Mcorp’s customer experience expertise and tools to help Cobis clients in over 15 countries better create, deliver and monitor the seamless, omni-channel experiences their customers increasingly demand.
"Providing a seamless, omni-channel customer experience is one of the most significant strategic movements underway in Banks across Latin America. In fact, recent research from The Economist shows that over three-quarters of Latin American CEOs give customer experience the highest possible rating in terms of its importance," said Rudiger Merz, Cobis’ VP & Global Chief Marketing Officer.
"Banks increasingly realize the growth potential from building relevant customer experiences – but need to better understand where to focus, and how to improve,” Mr. Merz continued. "Our partnership with McorpCX will empower our financial services clients to do just that. By deeply understanding how their customers buy, they can more intelligently deploy technologies and processes to outsell their competitors, drive greater revenue and boost customer loyalty," he concluded.
With McorpCX’s customer insights software automatically mapping the complex, cross-channel maze of touchpoints that drive customer experience, as well its training and consulting services, the partnership will support any company’s ability to build lifetime customers, enhance customer value and better meet customer needs by understanding and improving customer experience. McorpCX joins existing Cobis partners IBM, Microsoft, HP and SAP.
"In a world where physical and virtual environments are rapidly converging, companies need to meet customer needs anytime, anywhere, and on any device. In banking today, customer experience is the only true competitive differentiator. More than any other factor - rates and fees, branch locations, access, products - better customer experience creates new and keeps existing banking customers." said Michael Hinshaw, President of McorpCX.
"As the reliance on digital and integrated omni-channel touchpoints increases, we’ll align the Cobis-powered technologies, data and processes that deliver customer experience with Mcorp’s customer-centric view of how that experience drives relationships. The result? Actionable data and on-demand "Voice-of-the-Customer" insights that drive greater customer loyalty, more products sold and longer, more profitable customer relationships over time," concluded Mr. Hinshaw.
About Cobis Corp
Established in 1953, Cobiscorp is a US-based, multinational banking software company that partners with financial institutions to identify technological needs and banking trends, and develops sophisticated financial software to meet those needs. Utilized by more than 70 financial institutions, COBIS (Cooperative Open Banking Information System) software is ranked among the top 20 out of 275 core banking providers in Gartner’s most recent Magic Quadrant for retail banking software. Cobiscorp’s over 700 banking technology specialists serve clients from offices in the United States and throughout Latin America. For more information visit http://www.cobiscorp.com.
McorpCX is a leading customer experience solutions company delivering software and consulting services to customer-centric organizations since 2002. The company’s Touchpoint Mapping® software has driven significant business results for some of the world's leading companies, automatically mapping and monitoring the complex, cross-channel maze of touchpoints that drive customer experience.
A pioneer in the fast-growing customer experience services and technology sector, McorpCX delivers actionable data and on-demand Voice-of-the-Customer (VoC) insights to dramatically improve customer and employee experience, satisfaction, loyalty and engagement for leaders in financial services, retail, technology, consumer products and other industries.
For McorpCX please contact:
General Information: 1-866-526-2655 toll free in the U.S., or +1-415-526-2655
Media: Denise Marshall at 1-415-526-2655, Ext. 706
Investors: Andrew Barwicki at 516-662-9461
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General Information: 1-866-526-2655 toll free in the U.S., or +1-415-526-2655 Media: Denise Marshall at 1-415-526-2655, Ext. 706 Investors: Andrew Barwicki at 516-662-9461