BUFFALO, N.Y., Dec. 30, 2015 (GLOBE NEWSWIRE) -- Northstar Location Services today shared the tremendous impact made upon their business due to the utilization of Castel CallSelect™ Agent Manual Dialing. Northstar implemented this technology in preparation of TCPA guideline changes.
“Recent review with our clients has shed a bright light on Castel CallSelect’s™ capabilities and how the technology has assisted in contacting customers,” stated Barbara Crean, President, Northstar Location Services. “The solution allows Northstar to maintain compliance with TCPA and required controls while also increasing agent productivity through our process-directed workflow. The technology behind Castel CallSelect™ has been instrumental in driving compliance based campaigns and algorithms. These features meet and exceed client and regulatory standards.”
Northstar initialized Castel CallSelect™ Agent Manual Dialing well before their clients inquired as to how Northstar would manage their portfolios in light of TCPA guideline changes. Crean stated, “We’re a mainstay in this business and our clients expect no less from Northstar than to stay ahead of the curve in the ARM industry.”
About Northstar: The Northstar Companies provides a full-service receivables debt collection solution. With over 50 years of industry experience, we provide unparalleled service, support and performance to our clientele. Please visit our website http://www.thenorthstarcompanies.com/.
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/castel-info/.
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