BUFFALO, N.Y., Jan. 25, 2016 (GLOBE NEWSWIRE) -- Castel today announced plans to release Castel Explore™ transcription-based speech analytics. Offered as cloud-based or on-premise solution, Castel Explore™ will deliver transcription and speech analytics of call recordings faster and more accurately than other leading vendors in the market. At such a rate, customers can upload, transcribe and analyze hundreds, even thousands of audio recordings in a matter of minutes.
“Castel Explore™ is designed to assist call centers looking to analyze call recordings in batch mode at a very high rate of speed and with high accuracy,” states John Ripa, Chief Operating Officer for Castel. “Castel Explore™ can be set up rather quickly and scaled to provide immediate value and ROI for small, mid-sized and large call centers,” Ripa comments.
Castel Explore’s™ most significant features include a clear-cut interface providing word/phrase trending, specific word/phrase search, compliance risk and customer complaint event review. Priced competitively lower than other solutions, Castel Explore™ will be available Q1 2016.
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/castel-info/.
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