Redwood City, Calif., Jan. 28, 2016 (GLOBE NEWSWIRE) -- Informatica, the world’s number one independent software provider focused on delivering transformative innovation for the future of all things data, today announced that for the 10th consecutive year, it has achieved top marks in customer loyalty in the Data Integration Customer Satisfaction Survey conducted by independent research firm TNS, a global leader in insight and information.
Moreover, according to the 2015 TNS survey, Informatica leads the competitive field in achieving the best scores in key areas such as overall value received relative to price paid, total performance, value of support relative to price paid, product ease of use, and quality of new versions/updates.
TNS survey results concluded:
- 91 percent of Informatica customers surveyed said they intend to repurchase Informatica solutions.
- 95 percent of Informatica customers surveyed said overall performance improved/stayed same over last year.
- 87 percent of Informatica customers surveyed said they are likely to spend at the same or higher levels than in the previous year.
Each year, TNS surveys customers of vendors offering data integration products. The survey ensures the relevance of numerous categories of customer satisfaction such as product quality, customer support and professional services to determine how vendors perform in each area. Customers are asked to share views and perceptions of all the vendors across a range of attributes and measures. These measures are combined to present a ProCLI (Customer Loyalty Index), or the loyalty score, which measures customer engagement.
Informatica Also Wins TSIA’s STAR Award for Customer Support Innovation
In addition to achieving top marks for customer loyalty in the 2015 TNS survey, Informatica recently won the prestigious 2015 TSIA STAR Award for Innovation in Enabling Customer Outcomes / Customer Success & Support, Enterprise Level. TSIA’s STAR Awards are among the technology services industry’s highest honors.
According to TSIA’s Vice President of Support Services Research, Judith Platz, “Informatica’s STAR Award submission for Innovation in Enabling Customer Outcomes in Customer Success and Support could be used as an example for much of the technology services industry. Through their laser-focused Accelerate Product Adoption program they clearly demonstrated the value they created for customers. The features they have implemented are predictive, based on a customer success/adoption framework, and address their customer outcomes. The judging panel felt that yielding a 38 percent reduction in escalations, a 40 percent increase in proactive cases, a multi-million dollar cost savings, and a huge jump in CSAT scores was a truly game changing initiative.”
“Being identified for the 10th year running as the leader in customer loyalty in the TNS Data Integration Customer Satisfaction Survey coupled with winning the TSIA STAR Award for Innovation in Enabling Customer Outcomes is the equivalent in our industry of being awarded both an Oscar and an Emmy,” said Ansa Sekharan, executive vice president, Global Customer Support and Education Services, Informatica. “Satisfied customers are our greatest asset. We are committed to ensuring their loyalty through exemplary products and customer success programs that maximize the value of their data and their data management investments.”
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Informatica is a leading independent software provider focused on delivering transformative innovation for the future of all things data. Organizations around the world rely on Informatica to realize their information potential and drive top business imperatives. More than 5,800 enterprises depend on Informatica to fully leverage their information assets residing on-premise, in the Cloud and on the internet, including social networks. For more information, call +1 650-385-5000 (1-800-653-3871 in the U.S.), or visit www.informatica.com. Connect with Informatica at https://linkedin.com/company/informatica, https://twitter.com/Informatica and https://facebook.com/InformaticaLLC.
Note: Informatica is a registered trademark of Informatica in the United States and in jurisdictions throughout the world. All other company and product names may be trade names r trademarks of their respective owners.