Under the bill, airlines must refund baggage fees to passengers when bags are lost or delayed for more than 24 hours, airlines are required to provide every passenger an explanation of their consumer rights, and the Department of Transportation is asked to establish a smartphone app for consumer complaints.
The bill extends a consumer protection panel that advises the Department of Transportation, requires every large and medium hub airport terminal to provide private rooms for nursing mothers, and ensures that families booking flights are notified – before they buy – in the event that their tickets will not be next to each other. The AIRR Act also prevents cell phone use for voice calls during flights.
The constituents of South Florida I have the honor to represent in Congress rely heavily on travel and tourism, and by delivering a world-class ACT system, we can ensure that our region remains a beacon of economic opportunity. Miami International Airport serves as a gateway to the world, with a lineup of over 100 air carriers while being the U.S. leader in international freight traffic.
In addition, general aviation airports such as Miami Executive, Marathon, and Key West play a crucial role in connecting passengers and trade with countries throughout the Caribbean and South America. It is in our collective interest to make our nation's air travel system the best it can be, while also making our region an even more attractive place to visit.
With hundreds of millions of consumers – and counting – taking to the skies every year, it's important that they can finally benefit from advanced air traffic control technology, that they get to their destinations as safely and efficiently as possible, and that they receive the best service possible.