MT. OLIVE, N.J., Feb. 08, 2016 (GLOBE NEWSWIRE) -- TMP Direct, a leading U.S. multi-channel contact center provider, is pleased to announce the appointment of Thomas Christian to the newly created position of Contact Center Manager. In his new role, Mr. Christian will oversee daily Contact Center operations in the fast-growing organization.
“With the recent acquisition by SP Express, we’re now positioned to offer a level of service comparable to the big players in this space,” says Mr. Christian. “I’m excited to be a part of it.”
Operating on two continents, the SP Express and TMP Direct merger allows the company to provide a seamless, end-to-end customer experience from pre-sale to product delivery and customer care. Mr. Christian’s role will be to ensure the integrity and stability of operations of the contact center, to support global, exponential growth.
Mr. Christian brings ten years of managing experience, plus internal expertise having served as TMP Direct’s Training Manager for the last three years.
“Tom brings the right mix of new ideas and solid experience to this position,” says Mary Ann Kerr, Senior VP of Operations. “We’re thrilled to have him in this new role.”
About TMP Direct:
TMP Direct is a leading U.S. provider of contact center services for a broad spectrum of businesses across multiple industries. TMP Direct offers 24/7 customer care and integrated sales support. As a division of SP Express, TMP Direct provides access to a network of strategically located and modern customer care and distribution facilities across the U.S. as well as internationally, to deliver a seamless customer experience. For more information, visit http://www.tmpwdirect.com, contact us online, or call 877-477-7845.
Source: SP Express