MEMPHIS, Tennessee, March 10, 2016 (GLOBE NEWSWIRE) -- First Tennessee Bank has received multiple awards for outstanding service for business customers from Greenwich Associates as part of the group’s 2015 Greenwich Excellence Awards. First Tennessee also earned high grades from customers in the annual Phoenix-Hecht Treasury Management Quality Index for middle market banking.
First Tennessee’s business bankers took particular pride in the fact that 100 percent of their customers who were surveyed said they would recommend First Tennessee to a colleague seeking treasury banking services.
“When your customers say they would recommend you, that’s the highest form of praise a business can earn,” said David Popwell, president of banking for First Tennessee’s parent company, First Horizon National Corp. (NYSE:FHN). “Our talented bankers work hard to earn our customers’ loyalty every day, and their focus on our customers is clearly paying off.”
Popwell said the First Tennessee Bankers were pleased to learn they earned almost three times as many Greenwich Excellence Awards this year than they did last year – and last year First Tennessee was a top performer in the Greenwich honors.
In evaluating more than 600 banks, Greenwich Associates identified a select group of banks that performed at differentiated levels compared to peer institutions. National winners were determined by region. First Tennessee won 16 national awards and six regional (South) awards.
In the Excellence in Middle Market Banking category, First Tennessee received five national awards – Overall Satisfaction, Advice to Help My Business Grow, Likelihood to Recommend, Relationship Manager Performance and Cash Management Overall Satisfaction. First Tennessee also received three regional awards for Advice to Help my Business Grow, Likelihood to Recommend and Relationship Manager Performance.
In the Excellence in Small Business Banking category, First Tennessee received 11 national awards – Overall Satisfaction, Likelihood to Recommend, Branch Satisfaction, Industry Expertise, Relationship Manager Performance, Cash Management Overall Satisfaction, Accuracy of Operations, Customer Service, Product Capabilities, Digital Functionality and Ease of Product Implementation. First Tennessee received three regional awards for Overall Satisfaction, Likelihood to Recommend and Cash Management Overall Satisfaction.
First Tennessee also received top grades in the Phoenix-Hecht 2016 Treasury Management Quality Index for Middle Market Banking, which includes businesses with revenues between $20 million and $500 million.
First Tennessee’s grades are:
A – Product Operations
A – Product Satisfaction
A+ – Bank Perception
A – Technical Support
A – Relationship Manager
In addition, 100 percent of customers surveyed indicated that they would recommend First Tennessee to a treasury colleague. That compares to a study-wide average of 85 percent for all banks.
The Phoenix-Hecht 2016 Quality Index is based on individual bank quality evaluations gathered in the 2016 Treasury Management Monitor survey. This survey of treasury managers from corporations with annual revenues of $20 million or more was conducted from August to November 2015.
About First Tennessee
First Tennessee Bank is the largest bank headquartered in Tennessee, with the number one deposit market share in Chattanooga, Knoxville, Memphis and the Tri-Cities and a top-five deposit market share in Nashville. First Tennessee was founded during the Civil War in 1864 and has the 14th oldest national bank charter in the country and one of the highest customer retention rates of any bank in the country. First Tennessee and FTN Financial are part of First Horizon National Corp. (NYSE:FHN), which has 4,300 employees. First Horizon has been recognized as one of the nation's best employers by Forbes, Working Mother and American Banker magazines. More information is available at www.FirstTennessee.com.
Source:First Horizon National Corporation