ALPHARETTA, Ga., March 22, 2016 (GLOBE NEWSWIRE) -- Aptean, a leading provider of mission critical enterprise software solutions, has been recognized in the 2016 KMWorld 100, an annual list of the top “100 Companies That Matter in Knowledge Management” for the fourteenth consecutive year. Aptean’s Knova Knowledge Management (KM) solution enables companies to quickly resolve customer service and support issues by creating accurate and personalized knowledge experiences – one which provides not only answers, but resolutions. Knova is Knowledge Centered Support (KCS) verified and delivers an ideal solution for organizations that process complex or sophisticated queries across multiple channels and distributed geographies.
“Knova helps our customers create, manage, and deliver their answers and knowledge content to users through adaptive, personalized, and collaborative knowledge experiences consistent with the high standards that their organization requires,” said Link Black, manager of Knova product line at Aptean. “We are honored to once again be recognized as one of the most important KM solution providers by KMWorld. This is a testament to Aptean’s dedication to customer service and support innovation. We continue to evolve our KM, CRM, and Support Automation technology solutions to drive efficiencies and cost savings, helping our customers realize positive returns on investments and greater customer satisfaction.”
Knova’s patented technology is backed by a Resolution Workbench for customer services and support agents and a comprehensive Self Service portal for customer self-help and collaboration. Knova is a KCS verified knowledge content repository designed for rapid capture, easy editing, and robust content lifecycle management. Knova also offers tight integrations with CRM systems and customer portals while enabling continuous improvement through comprehensive and flexible Analytics dashboards. Knova’s adaptive search and navigation features, combined with personalized knowledge experience capabilities, provide quick and accurate access to all relevant content and more specifically, answers across the enterprise.
The KMWorld 100 is the result of a year-long collaborative effort among a select group of colleagues, analysts, system integrators and users. Now in its 16th year, the list features a broad spectrum of technologies with a shared goal of providing innovative solutions to meet customers’ evolving needs.
“Being named to our list of 100 Companies that Matter in Knowledge Management is a prestigious designation because it represents the best in innovation, creativity and functionality,” says KMWorld Editor Sandra Haimila. “The 100 Companies offer solutions designed to help users and customers find what they need whenever and wherever they need it … and what they need is the ability to access, analyze and share crucial knowledge.”
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 30,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)
Aptean is a leading provider of mission critical enterprise software solutions. We build and acquire industry-focused solutions to support the evolving operational needs of our customers. Our solutions help nearly 5,000 organizations stay at the forefront of their industries by enabling them to operate more efficiently, thereby ensuring higher customer satisfaction. For more information, visit www.aptean.com.
Aptean is a trademark of Aptean, Inc. All other company and product names may be trademarks of the respective companies with which they are associated.
FOR MORE INFORMATION Media Relations Melissa Floyd, Aptean firstname.lastname@example.org