DALLAS, March 28, 2016 (GLOBE NEWSWIRE) -- The Delta Companies (TDC), a leading staffing firm for healthcare professionals nationwide, announced it has surpassed all of its core goals in 2015, exceeding industry and internal benchmarks for growth, financial performance, and customer and member engagement. These variables are referred to as the three E’s: expansion, effectiveness, and experience, and all stretch goals were measured by a company-wide initiative dubbed EPIC.
“Our target was to outpace the industry in growth, financial performance, and the experience for our customers and members—and we did each by a significant margin,” said Jeff Bowling, CEO of TDC. “Through EPIC, we created belief in a path to reaching our goals that was fun, transparent, and consistently in front of everyone. EPIC ignited our employees’ sense of teamwork and ownership. They made 2015 an EPIC year.”
In measuring expansion, TDC realized 24 percent growth for the year. For effectiveness the company reached all-time highs in financial performance that surpassed its goals in 2015.
For experience, TDC uses the Net Promotor® Score (NPS) to measure customer satisfaction and internal member engagement. Based on the NPS, all three staffing brands, Delta Healthcare Providers (DHP), Delta Locum Tenens (DLT) and Delta Physician Placement (DPP) earned Best of Staffing accolades by Inavero.
“The members of our team are committed to delivering a unique and fulfilling experience to our customers,” said Ty Chambers, Executive Vice President, DLT. “To be recognized as Best of Staffing® for seven consecutive years, three years Double Diamond, is rewarding recognition that highlights the caring nature of the DLT team.”
The Member Engagement Survey (MES), which is a measurement of staff engagement, also reached a record high at (69 NPS), distinguishing TDC as an elite company in the U.S. The company’s record high retention rate also supports a high level of engagement.
“Our culture is world class and this is reflected in the score where we beat our industry competition, as well as great cultural brands like Southwest Airlines (62 NPS) and Apple iPhone (63 NPS),” Bowling said.
ABOUT THE DELTA COMPANIES
The Delta Companies is the leading physician and healthcare staffing firm in the United States offering permanent and temporary staffing solutions nationwide for physicians, physician extenders, allied, and therapy healthcare professionals. Visit Delta Physician Placement for more about permanent physician staffing services; Delta Healthcare Providers for more about allied healthcare staffing services, and Delta Locum Tenens for more about locum tenens staffing services.
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Source: The Delta Companies