Trader Joe's has been dethroned as America's favorite grocery store; this year, Wegmans took the crown, according to one annual survey.
Customer insights firm Market Force Information on Wednesday published a new set of grocery rankings culled from survey responses of more than 10,000 people. They're based on a composite loyalty index that measures criteria including satisfaction with the food quality, checkout speed, value and customer service.
For the first time in four years, Trader Joe's is not at the top of Market Force's list. It fell to the third spot behind Wegmans and Publix, respectively.
In an industry rife with competition, grocery chains must adapt to growing consumer needs and market trends. Particularly this year, as one in five consumers reported that they would not recommend their grocer to a friend or colleague, according to Market Force.
Trader Joe's declined to comment.