ST. PAUL, Minn., April 14, 2016 (GLOBE NEWSWIRE) -- Communicators and technologists from across government will convene on Thursday, April 28, 2016 to exchange best practices in leadership development, new technologies, and digital communications. The free event, titled “Transforming the Citizen Experience,” is hosted by GovDelivery, the leading provider of cloud-based software solutions enhancing the citizen experience and will be held at the Marriott Marquis in Washington D.C. As the largest digital communication event of its kind, close to 1000 government employees and contractors are expected to attend to learn and discuss communication strategies and tactics agencies designed to enhance the citizen experience.
“The public sector continues to close the gap between its private market counterparts by working to deliver quick, convenient, and rewarding digital relationships that enable the kinds of high-value interactions to which citizens have become accustomed,” said Scott Burns, CEO of GovDelivery. “We’re proud to host an event that not only highlights the federal government’s successes in transforming the citizen experience but also provides a platform for public sector employees to discuss ways to effectively leverage all forms of digital media to engage more citizens, function more efficiently, and ultimately drive mission success.”
Bringing unparalleled experience from improving the care and service experience at brands including Disney and Walter Reed, Fred Larson will present the event’s keynote speech, titled “Success Begins with Great Customer Service.” Having worked with both business and government agencies in improving engagement and experience for all stakeholders, Larson will share best practices to help attendees meet the growing demands of citizens while working within the resource constraints that come with being a public sector organization. Larson brings more than three decades of experience focusing on the customer, including early in his career when he helped create Patient-Centered programs for Betty Ford Center, time spent at one of the most customer-focused brands in the world, Disney, and, more recently, his role as Deputy Commander for Transformation at Walter Reed Army Medical Center, where he helped restore this world-class brand in military service, introducing Army Medicine to the concept of Patient-Centered Care.
Confirmed speakers include:
- Anthony J. Calabrese, digital communications manager, U.S. Health & Human Services
- Adam Kriesberg, USDA's National Agricultural Library
- Fred Larson, customer/patient centered advocate, FRLarson, LLC
- Anahita Reilly, customer advocate executive, General Services Administration
- Scott Burns, co-founder and CEO, GovDelivery
- Andrew Hoppin, president, GovDelivery Open Data Systems
- Natalie Fedie, vice president of client success, GovDelivery
- Andrew Krzmarzick, vice president of Learning and Development, GovDelivery
- Michelle Lee, product manager, GovDelivery
Sponsors for this event include Carahsoft, Chief and Accenture. To register for this year’s event, visit https://www.govdelivery.com/DCcomm16/. Attendees can also register onsite the day of the conference. The event can also be followed on Twitter with the hashtag #DCcomm16.
Date: Thursday, April 28, 2016
Time: 7:30 a.m. - noon
Cost: Complimentary for government employees and contractors – breakfast included
Over one thousand public sector organizations use GovDelivery’s highly-secure cloud solutions every day to enhance the citizen experience for more than 100 million people. GovDelivery offers leading solutions for managing government communications, internal and external learning, and open data. The GovDelivery Network offers a unique and impactful way for public sector organizations to work together to cross promote content and increase digital reach. Organizations using GovDelivery see higher utilization of citizen services and greater citizen engagement. GovDelivery is an Actua (Nasdaq:ACTA) company.
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