BUFFALO, N.Y., April 22, 2016 (GLOBE NEWSWIRE) -- Castel Communications, LLC announced today they will exhibit Castel’s suite of call center solutions at the 2016 CS Week Conference. The event will be held at the Phoenix Convention Center, Phoenix, AZ, April 25 – 29, 2016.
In addition to exhibiting their suite of call center solutions with attendees, Castel will showcase its recently unveiled transcription-based call analytics solution, Castel Explore™. The eagerly awaited platform rivals competing speech analytics applications with an easy-to-use call recording upload process and usability feature set. “Castel Explore™ demonstrates high accuracy even during escalated speech rates and this becomes very important during customer/agent phone conversations. Many speakers are unaware of their normal rate of speech, and when they become emotional their rate of speech can increase dramatically. The results include misunderstandings, incorrect responses, talk over, silence and other incidences of poor customer service resulting in poor customer satisfaction,” states Paul Maggioli, Chief Technology Officer for Castel. “Via Castel Explore’s™ intuitive dashboard and reporting, users receive compelling insight to agent behavior, customer experience, and business reputation.”
Attendees are invited to stop by booth #110 to learn more about Castel Explore™ Transcription Speech Analytics and other call center solutions, including Castel Connects® Automated Dialing, Castel CallSelect™ TCPA Compliant Manual Dialing, Castel Tracker™ Digital Voice Recording and Castel Detect™ LIVE speech analytics.
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/castel-info/
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