BOSTON, April 27, 2016 (GLOBE NEWSWIRE) -- LogMeIn, Inc. (Nasdaq:LOGM) has been named a finalist for the 2016 MITX Awards in recognition for its innovative support technology, Rescue Lens.
The Massachusetts Innovation & Technology Exchange (MITX) Awards celebrate the people and companies creating the most exciting tech, creative, and digital marketing innovations in New England. Rescue Lens was named a finalist in the 'Best B2B Technology' category which recognizes innovative technologies that are fundamentally improving how B2B organizations interact and engage with their customers.
Winners will be announced live at the 20th annual Awards ceremony, on May 25th at the Westin Waterfront.
"At LogMeIn we have always been dedicated to finding inventive ways to connect people and technology," said Dave Campbell, Vice President, Product Marketing, LogMeIn. “One of our latest innovations, Rescue Lens, makes it possible to connect remote support technicians with the problem directly. By providing live video assistance, support technicians can visually analyze the issues as easy as if they were on location with the customer – resulting in quicker resolution and a better customer experience. We believe Rescue Lens is the support tool of the future and we are honored to be recognized by MITX for our work in this area.”
Rescue Lens is a video-aided support capability aimed at addressing the rapidly expanding world of connected products – and the new needs of today's connected customer. Using a secure, live camera feed from a customer's or employee's mobile device, Rescue Lens empowers customer service agents to see and remotely assist with product issues that are reported by customers, employees or other field technicians, as if the product were directly in front of them. Rescue Lens is part of LogMeIn Rescue, LogMeIn's flagship professional remote support solution. Through Rescue Lens, customer service staff can now remotely guide these users through product setup, troubleshooting, problem resolution, and more, for virtually any connected or yet-to-be-connected product. As a result, companies can reimagine how they deliver customer service, field service, and IT support to help reduce returns, decrease costly onsite support costs, boost customer satisfaction, and even create new service offerings.
About LogMeIn, Inc.
LogMeIn, Inc. (Nasdaq:LOGM) simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices in Bangalore, Budapest, Dublin, London, San Francisco and Sydney.
Established in 1996, MITX -- the Massachusetts Innovation & Technology Exchange -- is the leading industry organization focused on the web and mobile, bringing together the digital marketing, media and technology community to engage in what's next and how it will impact the marketing and business worlds. Connecting more than 7,500 professionals in New England, MITX is a dynamic community of thought leaders and collaborators in search of insight, education and opportunity. Creator of FutureM, MITX is headquartered in Boston, MA. For more information, visit http://www.mitx.org/.
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