Twenty eight riders were stuck lying face down on the Galactica ride on Monday afternoon, after the roller coaster halted due to heavy rain obscuring one of its sensors.
No injuries occurred during the incident and the stoppage happened near the beginning of the ride's track on the first "lift hill", Alton Towers confirmed to CNBC. The ride—which opened to the public in March—halted for around 20 minutes, according to the operator.
"On the afternoon of 2nd May, heavy rain obscured a sensor on Galactica which meant that the ride was automatically stopped," an Alton Towers spokesperson said in a statement emailed to CNBC.
"This is a standard safety feature on this ride and the ride was working exactly as it is designed to do."
"The health and safety of our guests is our number one priority and our team followed standard procedures to get the guests off as quickly and as safely as possible."