ST. LOUIS, May 04, 2016 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ:DOX), the leading provider of customer experience solutions, today announced that Botswana Telecommunications Corporation Limited (BTCL), a provider of fixed, mobile and broadband services to approximately 800,000 customers, has awarded Amdocs a five-year managed services contract for business support systems (BSS) modernization with the aim of enabling service convergence, more billing and customer care options and reduced operational costs.
Under the agreement, Amdocs will deliver its C1 converged billing system (the former Comverse One product) to replace three legacy billing systems currently supporting BTCL’s different lines of business. As a result, BTCL will be able to offer customers triple-play bundles and price plans and, for the first time, a single bill across all services. Further improving the customer experience, BTCL will also be able to support their customers on new channels, including self-service via the BTCL website and mobile apps.
Amdocs will also deliver managed services and user acceptance testing services developed for Amdocs C1 following Amdocs’ acquisition last year of the substantial majority of Comverse’s BSS assets. By selecting Amdocs for both product and services, BTCL will be able to achieve operational cost savings beyond those achieved through the reduction in the number of systems to be operated and maintained.
“BTCL operates in a competitive market and it is important for us to be able to offer our customers attractive multi-play bundles and price plans, a single bill across services and new customer service options for greater end-user control and satisfaction,” said Christopher Diswai, General Manager Strategy at BTCL. “With Amdocs providing both the solution and the necessary services to support the rollout and subsequent system operations, they will help us ensure service quality while establishing efficiencies in operations and cost structure.”
“Our engagement with BTCL is a further example of our continued business momentum following the Comverse asset acquisition,” said Eric Updyke, group president of Amdocs System Integration and Operations. “Former Comverse customers like BTCL are benefiting from the additional value and innovation of Amdocs’ products and services, driving greater operational and business agility and the ability to engage with customers on new digital dimensions.”
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Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.
Amdocs and its 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.
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Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2015 filed on December 10, 2015 and our quarterly 6-K form furnished on February 16, 2016.
Media Contact: Sara Preto Fusion PR for Amdocs Tel: +1-212-651-4214 E-Mail: firstname.lastname@example.org