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Five9 Announces Revenue Growth of 26% and Positive Adjusted EBITDA for the First Quarter of 2016

LTM Enterprise Subscription Revenue Growth Accelerated to 39% Year-Over-Year
Raises 2016 Guidance for Revenue and Bottom Line

SAN RAMON, Calif., May 10, 2016 (GLOBE NEWSWIRE) -- Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud software for the enterprise contact center market, today reported results for the first quarter 2016 ended March 31, 2016.

Business Highlights

  • Q1 total revenue increased 26% year-over-year to a record $38.0 million
  • Q1 adjusted gross margin improved by over 480 basis points year-over-year to 61.4%
  • Achieved positive adjusted EBITDA in Q1 with a nearly 1,170 basis point margin improvement year-over-year
  • All-time record enterprise bookings
  • Annual dollar-based retention rate for the first quarter of 2016 was 98%, up from 96% in the fourth quarter of 2015.

“We are delighted to continue our trend of surpassing expectations and delivering strong financial results. In addition to solid top line growth, we reported our second consecutive quarter of positive adjusted EBITDA. This achievement demonstrates the power of our business model and the ability of our enterprise business to drive high marginal profitability. Our LTM enterprise subscription revenue continued to grow at an accelerated pace reaching 39%. Five9 is well positioned in the contact center market, which is in the early days of a massive push to modernization, providing solutions that are closely aligned with the ROI and strategic objectives of enterprise contact center clients. As a result, we believe that demand for our platform continues to strengthen, driving our strong results and increased guidance for 2016.”

- Mike Burkland, President and CEO, Five9

First Quarter 2016 Financial Results

  • Total revenue for the first quarter of 2016 increased 26% to $38.0 million, compared to $30.3 million for the first quarter of 2015.
  • GAAP gross margin was 56.3% in the first quarter of 2016, compared to 51.2% for the first quarter of 2015.
  • Adjusted gross margin was 61.4% for the first quarter of 2016, compared to 56.6% for the first quarter in 2015.
  • Adjusted EBITDA for the first quarter of 2016 was $0.5 million, or 1.2% of revenue, compared to a loss of $(3.2) million, or (10.4)% of revenue, for the first quarter of 2015.
  • GAAP net loss for the first quarter of 2016 was $(4.9) million, or $(0.10) per share, compared to a GAAP net loss of $(8.9) million, or $(0.18) per share, for the first quarter of 2015.
  • Non-GAAP net loss for the first quarter of 2016 was $(2.7) million, or $(0.05) per share, compared to a non-GAAP net loss of $(5.9) million, or $(0.12) per share, for the first quarter of 2015.

A reconciliation of the non-GAAP financial measures to their related GAAP financial measures is set forth in the tables attached to this release.

Business Outlook

  • For the full year 2016, Five9 expects to report:
    • Revenue in the range of $151.5 to $154.5 million, up from the prior guidance range of $148.0 to $151.0 million that was previously provided on February 23, 2016
    • GAAP net loss in the range of $(19.8) to $(21.8) million, or a loss of $(0.38) to $(0.42) per share, improved from the prior guidance range of $(20.1) to $(23.1) million, or a loss of $(0.39) to $(0.44) per share, that was previously provided on February 23, 2016
    • Non-GAAP net loss in the range of $(10.1) to $(12.1) million, or $(0.19) to $(0.23) per share, improved from the prior guidance range of $(11.0) to $(14.0) million, or $(0.21) to $(0.27) per share, that was previously provided on February 23, 2016

  • For the second quarter of 2016, Five9 expects to report:
    • Revenue in the range of $36.3 to $37.3 million
    • GAAP net loss in the range of $(5.8) to $(6.8) million, or a loss of $(0.11) to $(0.13) per share
    • Non-GAAP net loss in the range of $(3.2) to $(4.2) million, or a loss of $(0.06) to $(0.08) per share

Conference Call Details

Five9 will discuss its first quarter 2016 results today, May 10, 2016, via teleconference at 4:30 p.m. Eastern Time. To access the call (ID 3852415), please dial: 888-397-5335 or 719-325-2388. An audio replay of the call will be available through May 24, 2016 by dialing 888-203-1112 or 719-457-0820 and entering access code 3852415. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K, and will be posted to our web site, prior to the conference call.

A webcast of the call will be available on the Investor Relations section of the Company’s website at http://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. Five9 considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the company, exclusive of unusual events, as well as factors that do not directly affect what we consider to be our core operating performance. The company’s management uses these measures to (i) illustrate underlying trends in the company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented for supplemental informational purposes only for understanding the company's operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures to the most directly comparable GAAP measure attached to this release.

Forward Looking Statements

This news release contains certain forward-looking statements, including the statements in the quote from our Chief Executive Officer, including statements regarding the enterprise shift to the cloud for CRM and contact center solutions and Five9’s market position, increasing demand for Five9’s solutions, and the second quarter 2016 and full year 2016 financial projections set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) our quarterly and annual results may fluctuate significantly, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (ii) we may be unable to attract new clients or sell additional services and functionality to our existing clients or could experience a reduction in seats or revenues from existing clients; (iii) our recent rapid growth may not be indicative of our future growth and we may fail to manage our growth effectively; (iv) the markets in which we participate are highly competitive and we may be unable to compete effectively; (v) we may be unable to manage our technical operations infrastructure, which could cause our existing clients to experience service outages, cause our new clients to experience delays in the deployment of our solution and subject us to, among other things, claims for credits or damages; (vi) a decline in our dollar-based retention rate could cause our revenues and gross margins to decrease and our net loss to increase and we may be required to spend more money to grow our client base to maintain our revenues; (vii) sales of our solutions to larger organizations may require longer sales and implementation cycles and we may be unable to offer the configuration and integration services or customized features and functions required by larger organizations, which could delay or prevent sales of our solution to them; (viii) downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (ix) third-party telecommunications and internet service providers on which we rely may fail to provide our clients and their customers with reliable telecommunication services and connectivity to our cloud contact center software; (x) we may be unable to achieve or sustain profitability, including positive adjusted EBITDA; (xi) we may be unable to secure additional financing on favorable terms, or at all, to meet our future capital needs; and (xii) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent annual report on Form 10-K. Such forward looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.


FIVE9, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)
March 31, 2016 December 31, 2015
(Unaudited)
ASSETS
Current assets:
Cash and cash equivalents $57,767 $58,484
Accounts receivable, net 12,528 10,567
Prepaid expenses and other current assets 3,899 2,184
Total current assets 74,194 71,235
Property and equipment, net 12,795 13,225
Intangible assets, net 1,913 2,041
Goodwill 11,798 11,798
Other assets 964 934
Total assets $101,664 $99,233
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable $3,376 $2,569
Accrued and other current liabilities 9,747 7,911
Accrued federal fees 5,885 5,684
Sales tax liability 1,167 1,262
Revolving line of credit 12,500 12,500
Notes payable 7,375 7,212
Capital leases 5,185 4,972
Deferred revenue 7,832 6,413
Total current liabilities 53,067 48,523
Sales tax liability — less current portion 1,902 1,915
Notes payable — less current portion 15,644 17,327
Capital leases — less current portion 4,494 4,606
Other long-term liabilities 798 582
Total liabilities 75,905 72,953
Stockholders’ equity:
Common stock 52 51
Additional paid-in capital 185,038 180,649
Accumulated deficit (159,331) (154,420)
Total stockholders’ equity 25,759 26,280
Total liabilities and stockholders’ equity $101,664 $99,233


FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited, in thousands, except per share data)
Three Months Ended
March 31, 2016 March 31, 2015
Revenue $38,015 $30,274
Cost of revenue 16,610 14,778
Gross profit 21,405 15,496
Operating expenses:
Research and development 5,802 6,038
Sales and marketing 12,706 9,931
General and administrative 6,536 7,275
Total operating expenses 25,044 23,244
Loss from operations (3,639) (7,748)
Other income (expense), net:
Interest expense (1,199) (1,139)
Interest income and other (45) 2
Total other income (expense), net (1,244) (1,137)
Loss before income taxes (4,883) (8,885)
Provision for income taxes 28 18
Net loss $(4,911) $(8,903)
Net loss per share:
Basic and diluted $(0.10) $(0.18)
Shares used in computing net loss per share:
Basic and diluted 51,377 49,433


FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited, in thousands)
Three Months Ended
March 31, 2016 March 31, 2015
Cash flows from operating activities:
Net loss $(4,911) $(8,903)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization 2,103 1,775
Provision for doubtful accounts 25 113
Stock-based compensation 1,994 2,235
Loss on disposal of property and equipment 1 10
Non-cash interest expense 91 84
Others (4) (1)
Changes in operating assets and liabilities:
Accounts receivable (1,990) (510)
Prepaid expenses and other current assets (1,715) (1,211)
Other assets (30) (94)
Accounts payable 825 (1,629)
Accrued and other current liabilities 1,935 1,123
Accrued federal fees and sales tax liability 93 960
Deferred revenue 1,659 286
Other liabilities (24) 9
Net cash provided by (used in) operating activities 52 (5,753)
Cash flows from investing activities:
Purchases of property and equipment (252) (198)
Decrease in restricted cash 660
Purchase of short-term investments (20,000)
Proceeds from maturity of short-term investments 20,000
Net cash (used in) provided by investing activities (252) 462
Cash flows from financing activities:
Proceeds from exercise of common stock options 2,397 116
Repayments of notes payable (1,608) (781)
Payments of capital leases (1,306) (1,687)
Net cash used in financing activities (517) (2,352)
Net decrease in cash and cash equivalents (717) (7,643)
Cash and cash equivalents:
Beginning of period 58,484 58,289
End of period $57,767 $50,646

FIVE9, INC.
RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT
(Unaudited, in thousands, except percentages)
Three Months Ended
March 31, 2016 March 31, 2015
GAAP gross profit $21,405 $15,496
GAAP gross margin 56.3% 51.2%
Non-GAAP adjustments:
Depreciation 1,592 1,351
Intangibles amortization 88 88
Stock-based compensation 265 188
Adjusted gross profit $23,350 $17,123
Adjusted gross margin 61.4% 56.6%

RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA
(Unaudited, in thousands)
Three Months Ended
March 31, 2016 March 31, 2015
GAAP net loss $(4,911) $(8,903)
Non-GAAP adjustments:
Depreciation and amortization 2,103 1,775
Stock-based compensation 1,994 2,235
Interest expense 1,199 1,139
Interest income and other 45 (2)
Provision for income taxes 28 18
Out of period adjustment for sales tax liability (G&A) 575
Adjusted EBITDA $458 $(3,163)

FIVE9, INC.
RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET LOSS
(Unaudited, in thousands, except per share data)
Three Months Ended
March 31, 2016 March 31, 2015
GAAP net loss $(4,911) $(8,903)
Non-GAAP adjustments:
Stock-based compensation 1,994 2,235
Intangibles amortization 128 128
Non-cash interest expense 91 84
Out of period adjustment for sales tax liability (G&A) 575
Non-GAAP net loss $(2,698) $(5,881)
Non-GAAP net loss per share:
Basic and diluted $(0.05) $(0.12)
Shares used in computing non-GAAP net loss per share:
Basic and diluted 51,377 49,433

SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION
(Unaudited, in thousands)
Three Months Ended
March 31, 2016 March 31, 2015
Stock-Based
Compensation
Depreciation Intangibles
Amortization
Stock-Based
Compensation
Depreciation Intangibles
Amortization
Cost of revenue $265 $1,592 $88 $188 $1,351 $88
Research and development 435 148 574 87
Sales and marketing 434 25 28 524 21 28
General and administrative 860 210 12 949 188 12
Total $1,994 $1,975 $128 $2,235 $1,647 $128


FIVE9, INC.
RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET LOSS – GUIDANCE
(Unaudited, in thousands, except per share data)
Three Months Ending Year Ending
June 30, 2016 December 31, 2016
Low High Low High
GAAP net loss $(5,847) $(6,847) $(19,829) $(21,829)
Non-GAAP adjustments:
Stock-based compensation 2,432 2,432 8,886 8,886
Intangibles amortization 128 128 500 500
Non-cash interest expense 87 87 343 343
Non-GAAP net loss $(3,200) $(4,200) $(10,100) $(12,100)
GAAP net loss per share, basic and diluted $(0.11) $(0.13) $(0.38) $(0.42)
Non-GAAP net loss per share, basic and diluted $(0.06) $(0.08) $(0.19) $(0.23)
Shares used in computing GAAP and non-GAAP net loss per share:
Basic and diluted 52,125 52,125 52,354 52,354

Investor Relations Contact: Five9, Inc. Barry Zwarenstein Chief Financial Officer 925-201-2000 ext. 5959 IR@five9.com The Blueshirt Group for Five9, Inc. Lisa Laukkanen 415-217-4967 Lisa@blueshirtgroup.com Tony Righetti 415-489-2186 Tony@blueshirtgroup.com

Source:Five9, Inc.