Kevin Tennant was an Air Force Senior Master Sergeant living near Fairbanks, Alaska, when he first starting thinking about his own business, maybe buying a franchise. He knew he would be retiring from the military in 2004.
Alaska's brutally cold temperatures gave Tennant firsthand experience with the constant need to replace car windshields. He opened an independent glass shop but struggled to grow the business through 16-hour days and working every weekend. When Glass Doctor contacted him after six years and provided the opportunity to move beyond auto glass into residential and commercial business lines, he was ready for a new approach.
"It was feast or famine with just auto," he said. "It was a no-brainer. Getting access to the huge distributors I couldn't before cut my costs so much it was almost enough to pay for the franchise fees."
Tennant had also always been interested in a franchise with a solid business model and name recognition. "Having been in the military, I understand the power of a proven system," he said. The franchise also offered a significant veterans' discount.