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HealthExpense Chooses Sutherland To Enhance Its Customer Experience And Help Revolutionize Healthcare Payments

CLIFTON, N.J., May 31, 2016 (GLOBE NEWSWIRE) -- Sutherland Healthcare Solutions is pleased to announce that HealthExpenseTM — a pioneer in making paying for healthcare expenses simple, convenient, and easy to understand — has chosen Sutherland to help enhance its customers’ experience.

HealthExpense is the leading digital payments network built specifically for consumers who need to make healthcare service payments. They are revolutionizing the patient financial experience by enabling patients to easily see, understand, and manage their healthcare costs, claims, and payments. This helps automate medical expense management tasks for patients and improves patient payments for hospitals.

As HealthExpense’s unified healthcare payment platform continues its rapid growth, Sutherland will ensure that the member experience is maintained and enhanced by providing highly trained contact center personnel to field both inbound and outbound calls and emails. Working not only with members but also with physicians and hospitals, Sutherland’s agents will provide account maintenance to ensure operational ease and continued member satisfaction.

Managing healthcare spending can be an enormous burden, involving multiple payments made through countless and confusing touch points. HealthExpense simplifies and consolidates the process. Using HealthExpense, members can:

  • Track every bill, claim, and reimbursement online;
  • Make payments with just one click;
  • Automatically maximize tax-advantaged accounts (health savings accounts, flexible spending accounts, health reimbursement arrangements, and more).

“At HealthExpense, our mission is to create a frictionless, digital industry-standard for healthcare payments, ensuring that members can make payments quickly and easily while realizing the full advantage of their benefits,” said HealthExpense CEO Vineet Gulati. “So partnering with Sutherland was a logical choice. We are dedicated to simplifying healthcare payments for our end-users, and Sutherland has a proven track record of helping clients enhance the end-user experience.”

Commenting on the partnership, Sutherland CEO Thomas Laur noted that, “Sutherland and HealthExpense share more than a commitment to enhancing the end-user experience. We share a commitment to simplifying healthcare through the use of leading-edge tools and technology. We could not be more proud that a company as innovative and disruptive as HealthExpense, which is so closely aligned with our vision, has chosen to partner with us as they revolutionize healthcare payments.”

Sutherland will provide the services from its Coral Springs, Florida office. For more information, please contact us at healthcare@sutherlandglobal.com.

About HealthExpense
HealthExpense helps plans, administrators and payers increase payments, efficiencies, member engagement and self-sufficiency in healthcare marketplaces and is the market leader in making smart healthcare payments easy for the consumer. We simplify the medical claims management and healthcare shopping tools resulting in reduced healthcare costs. HealthExpense is the first consumer-to-provider electronic payments platform that enables patients to control their health spending and saving. Learn more at www.healthexpense.com.

About Sutherland Healthcare Solutions
Sutherland Healthcare Solutions is a wholly owned subsidiary of Sutherland Global Services, a global provider of business process and technology management services with more than 38,000 employees and 60 global locations. Headquartered in Clifton, New Jersey, Sutherland Healthcare Solutions is a leading provider of consulting, business process outsourcing (BPO), information technology outsourcing (ITO), and analytics services to the entire healthcare ecosystem. With 5,000 dedicated employees in 15+ global sites, Sutherland delivers customized and scalable solutions including contact center, provider data management, coding, revenue cycle management, healthcare IT, experience consulting, and population and payment solutions. Learn more at www.sutherlandhealthcare.com.


Media Contact: Amy Grazer, Head of Strategic Initiatives and Branding 973-518-3841 or amy.grazer@sutherlandglobal.com

Source: Sutherland Healthcare Solutions

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