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Castel Explore™ Transcription Speech Analytics Showcasing at ACA International 2016

BUFFALO, N.Y., June 14, 2016 (GLOBE NEWSWIRE) -- Castel Communications, LLC announced today LIVE demonstrations of Castel Explore™ Transcription Speech Analytics will be featured at the ACA International Convention and Expo to be held at Colorado Convention Center, Denver, Colorado, June 16 – 18, 2016.

Castel provides call center businesses with Automated Dialing, TCPA Compliant Manual Dialing, Digital Voice Recording and both LIVE and Post-Call Transcription Speech Analytics solutions. Castel’s contact center solutions integrate natively with Avaya, Cisco, Shoretel and other enterprise telephony systems.

Alongside of Castel Detect™ LIVE Speech Analytics, attendees can see a demonstration of Castel Explore™ Transcription Speech Analytics providing call recording transcriptions quickly and with incredible accuracy. Attendees are invited to stop by booth 202 to become familiar with Castel Explore’s™ features including easy audio upload, project status, open phrase search and call categorization.

About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/castel-info/

©2016 Castel Communications, LLC. All Rights Reserved. Castel logo is a trademark of Castel Communications, LLC.


Media Contact: Castel Communications LLC Anne Pacifico, +01.800.657.8215 apacifico@castel.com

Source:Castel Communications