Automating Customer Service Workflow Study Available

TAMPA, Fla., Aug. 8, 2016 (GLOBE NEWSWIRE) -- IntelliChief, LLC, a provider of automated document management and workflow enterprise content management (ECM) solutions, announces the release of the study Paperless Customer Service, demonstrating current abilities of automating Customer Service workflow, featuring industry statistics from multiple vantages spanning:

  • Complete documentation creation, capture, formatting and organization per customer account, contact, project and transaction
  • Real-time access to each customer's current account information, via enterprise resource planning (ERP) and other utilized business system connections
  • Interdepartmental workflow collaboration, locally and remotely/mobile
  • Platforming information flow between company and customer
  • Consistent, constant updating of each account's activities and status
  • Ongoing process optimization and cost savings associated with automating Customer Service workflow.

Peer-to-peer case study examples are featured throughout.

Download Paperless Customer Service at bit.ly/1Qa8Y3U or from www.intellichief.com/intellichief-resource-library.

IntelliChief ECM provides a smooth, automated transition from costly manual document management and workflow functions. Its industry-awarded automated capture, document management, workflow and real-time analytic visibility enables users to capture documentation in any format, index contents and validate with data in their enterprise resource planning system (ERP) and line of business applications, for lifecycle-managing all related documentation, facilitating optimized interdepartmental processes workflow automation and cash flow optimization.

Areas of use include Accounting (both Accounts Payable and Accounts Receivable), Finance, Customer Service, Human Resources, Legal, Logistics/Distribution, Operations and other paper and process-intensive departments, supporting process time and cost savings throughout organizations.

For IntelliChief ECM information, visit www.intellichief.com.

About IntelliChief, LLC

IntelliChief enterprise content management (ECM) provides enterprise-class business processes document management and workflow automation solutions for any IT platform. With decades of expertise in the market and seamless integration with leading enterprise resource planning (ERP) and line of business systems, IntelliChief thoroughly automates companies' document management, achieving full ROI typically within a year of implementation. Users can create, capture, manage, archive, retrieve and distribute mission-critical documents directly from their familiar ERP screens, automating and streamlining business processes workflow throughout their organization. www.intellichief.com.

###

CONTACT: IntelliChief, LLC Tim Nissen Marketing Manager tnissen@intellichief.com (813) 971-9500 x335

Source: IntelliChief