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ConnectWise Announces Enhancements to Its Remote Control Solution

TAMPA, Fla., Aug. 17, 2016 (GLOBE NEWSWIRE) -- ConnectWise announced today a number of significant advances for ScreenConnect, its all-in-one solution for remote support, remote access and remote meetings. Beginning immediately, ScreenConnect users have access to a more intuitive user interface, a broad range of communications enhancements, and a more consistent experience across mobile devices and operating systems.

Jeff Bishop, General Manager, ConnectWise ScreenConnect


A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/ee933625-bc65-42ec-aada-577966b81963

“The idea behind 6.0 is to give ScreenConnect partners – whether they operate a one-person business or are part of a large enterprise team – the ability to significantly increase efficiency and better serve their own clients,” said Jeff Bishop, General Manager of ScreenConnect. “The long list of enhancements that are part of this latest release are all designed to meet our partners’ needs for a high-quality remote support solution that helps them solve problems fast but does not sacrifice security or break the bank.”

Innovations in this latest release of ScreenConnect, which is used by more than 15,000 companies in 178 countries, include:

User interface (UI) redesign. The redesigned web UI provides a more intuitive workspace that makes it easier for technicians to work with multiple groups, navigate between machines, find additional information as needed and more.

Communication improvements. Enhancements include a new indicator light and audible alert to notify technicians when a guest needs assistance, giving technicians the freedom to work in other pages or applications without missing a request. And a new chat widget provides guests with the option to a chat with a technician before fully connecting to a session.

Mobile device and operating system upgrades. A number of operating system upgrades, including the addition of a personal toolbox, gives technicians on Mac and Linux operating systems an experience on par with Windows. Technicians also now have unattended access for Android devices.

Bishop said additional ScreenConnect enhancements provide faster connection times and speedier sessions, and more opportunities to customize how the solution works for the end user. “Not only can partners easily change ScreenConnect from English to a multitude of other languages and better meet the needs of their end users, they also have the ability to implement their own company branding across the platform to increase visibility and build recognition for their own businesses,” he said.

To discover how a remote support solution can increase operational efficiency and customer satisfaction, sign up today for a free ScreenConnect trial.

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About ConnectWise
ConnectWise® transforms how technology solution providers successfully build, manage and grow their businesses. Through the ConnectWise® Business Suite™ – a comprehensive set of award-winning solutions that deliver a seamless user experience – ConnectWise gives its partners the ability to increase productivity, efficiency and profitability. Just as importantly, ConnectWise’s relentless commitment to innovation and unparalleled passion for partner success assures its partners have comprehensive business support through every step of their journey. Today, more than 100,000 users in over 50 countries take advantage of the competitive edge that comes from ConnectWise solutions and its powerful network of ideas and experts. For more information, visit www.ConnectWise.com or call 800-671-6898.

Contact Info Diane Rose for ConnectWise +1 727.238.7567 diane@dkrcomms.com

Source: ConnectWise