Wellist Expands Service Offerings to Improve Patient Satisfaction, Outcomes, and Loyalty

BOSTON, Aug. 18, 2016 (GLOBE NEWSWIRE) -- Wellist a provider of digital health tools, today announced the official launch of an expanded offering for hospitals and insurers called Integrated Patient Experience Solutions. This offering includes patient experience assessments and analytics, in-hospital concierges, call center navigators, digital solutions for non-clinical needs, and tools to connect patients and their families to networks of support. To learn more watch here. (https://www.youtube.com/watch?v=MoFF-Q8Kz-Q).

“Our healthcare system continues to make great medical advances but there are still very limited tools for clinicians to deliver the entire spectrum of compassionate care,” said Ashley Reid, founder and CEO of Wellist. “Healthcare leaders are eager to find new ways to improve the patient experience and health outcomes.”

While many healthcare companies continue to invest in programs attempting to improve the patient experience, Wellist has uncovered a significant gap between patients’ reported vs. actual needs. For example, partners frequently assume that patients are primarily seeking logistical support such as transportation and lodging, however, they are far more likely to request “quality of life” services such as acupuncture, support groups and meal delivery on Wellist’s online tool.

“Healthcare partners are recognizing the importance of the entire patient experience and its impact on health outcomes—most significantly, the importance of unmet social needs,” explains Christina Miller, a Wellist angel investor and principal at Norwest Equity Partners, a Minneapolis-based equity investment firm. “Wellist’s experience with top providers including Massachusetts General Hospital Cancer Center and Beth Israel Deaconess Medical Center gives them unique insight into what matters most to patients. This data on actual human needs enables Wellist to deliver the best results for their partners.”

“Our relationship with Wellist is another way we distinguish Mass General Cancer Center as a leader in patient-centered care, as not only can we provide cutting-edge medicine, but also the tools to ensure that all of our patients' needs outside of the hospital can be met,” said Steve Herskovitz, Director of Marketing, Massachusetts General Hospital Cancer Center.

Integrated Patient Experience Solutions is powered by a customized directory of support services that is tailored to the unique demographics of each client’s population. Wellist’s comprehensive program helps facilitate the many critical measures that hospitals, insurers and other healthcare providers need to take in order to improve patient satisfaction, outcomes and loyalty.

Wellist was recently named a finalist by MassTLC in the “Innovative Technology of the Year: Health Tech” category for Patient Data and Healthcare Insights. Winners will be announced on September 14th.

About Wellist

Wellist provides healthcare clients with the insights, analytics and tools they need to address the whole patient and their non-clinical and unmet social needs. By improving patient experiences, Wellist is helping to increase patient satisfaction, impact outcomes and build loyalty. Launched in 2015 in Boston, MA, Wellist is proud to include the Massachusetts General Hospital Cancer Center and Beth Israel Deaconess Medical Center among its clients.


Ann Toomey Wellist PBC, Inc. 617-416-5379 ann@wellist.com www.wellist.com

Source: Wellist