×

Samsung asks all global partners to stop sales and exchanges of Galaxy Note 7

Samsung announced late Monday it will ask all of its global partners to stop sales and exchanges of Galaxy Note 7 while "further investigation takes place" of overheating devices.

The electronics giant told consumers with either an original Galaxy Note 7 or a replacement Galaxy Note 7 device that they should power down and stop using the device immediately.

Monday's announcement follows Samsung's recall of the original model, and multiple reports that the supposedly safe replacement models are also overheating. All four of the big U.S. carriers said they will suspend sales of the Note 7.

"I appreciate the safety leadership role the wireless carriers and retailers are playing by temporarily stopping the sale of the Note 7 and not providing the Note 7 model as a replacement device, Consumer Product Safety Commission Chairman Elliot Kaye said in a statement Monday. "No one should have to be concerned their phone will endanger them, their family or their property."

Samsung said it is working with relevant regulatory bodies to investigate the recently reported cases involving the smartphone.

"Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place," the company said.

Galaxy Note 7
SeongJoon Cho | Bloomberg | Getty Images
Galaxy Note 7