Samsung's Galaxy Note 7 fiasco has been top of the headlines for the past six weeks with the world's largest smartphone maker finally deciding to stop making the highly combustible phablet.
The result was an expected $5 billion-plus hit to the company's profit from the third quarter to the first quarter of next year.
But throughout the saga, the electronics giant gave very little clarity about what was actually going on.
CNBC among other news organizations reached out to the company as to what the precise issue is. Samsung usually issued vague statements about how safety was a priority and the way it was working hard to resolve the problem, but never were there any details on what was exactly wrong with the Note 7.