INGENICO : Club Med improves customer experience thanks to Ingenico's omni-channel payment solution

PARIS, Nov. 2, 2016 (GLOBE NEWSWIRE) -- Ingenico Group (Euronext: FR0000125346-ING), the global leader in seamless payment, is bolstering its partnership with Club Med, the world's leading premium all-inclusive company, by rolling out an omni-channel payment solution, which will complement the payment solutions online and on fixed and portable terminals that are already being used on site in France, Portugal, Italy and Switzerland, thereby improving the customer experience.

Club Med is now applying its no-constraint concept to payments, using Ingenico's omni-channel payment solution, which both streamlines and considerably simplifies the management of additional expenses incurred by guests at their resorts. When the guest arrives, the payment terminal securely sends bank card information to Ingenico, who then stores it in an electronic safe and assigns a token shared with the Club Med POS system. When it is time to check out, or at Club Med's initiative, customers can be charged for all expenses incurred without needing to revisit reception.

This solution frees up the customer from the need to wait and pay. It also allows Club Med to secure registration and subsequent use of customer payment cards, in the event of reimbursement or additional expenses after checkout. Finally, Club Med receives consolidated reporting for its website and all of its resorts.

"Omni-channel payment has become essential to facilitate sales, as it saves time and offers a more fluid consumer journey," explained Guillaume Pascal, Managing Director for Ingenico Group in France. "The convergence of our online and in-store payment solutions enables us to contribute to the digital transformation of the retail sector. This partnership with Club Med illustrates this transformation in the highly competitive hospitality sector."

About Ingenico Group

Ingenico Group (Euronext: FR0000125346 - ING) is the global leader in seamless payment, providing smart, trusted and secure solutions to empower commerce across all channels, in-store, online and mobile. With the world's largest payment acceptance network, we deliver secure payment solutions with a local, national and international scope for our customers. We are the trusted world-class partner for financial institutions and retailers, from small merchants to several of the world's best known global brands. Our solutions enable merchants to simplify payment and deliver their brand promise.

About Club Med

Founded in 1950 by Gérard Blitz, Club Med invented the all-inclusive holiday club concept. The Mini Club was created in 1967 for activities designed especially for children. Always guided by a pioneering spirit, Club Med offers a chance to discover extraordinary destinations and places. Today Club Med is the global leader in luxury all-inclusive holidays, with French expertise, for families and working couples. The group operates nearly 70 Villages, three fourths of which are 4 and 5 Trident clubs.
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