ST. LOUIS, Nov. 08, 2016 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ:DOX), the leading provider of customer experience solutions, today announced that Telefónica has selected the Amdocs Data Hub to provide a rich open-source environment for data modernization at its Vivo operations in Brazil. Telefónica’s selection of this Amdocs big data solution for Vivo is an expansion of its transformation project to provide a seamless, multi-channel experience for Vivo’s quad-play customers across wireline (including fiber), wireless (pre- and postpaid), Internet (including fiber) and TV (including IPTV); see Amdocs’ announcement from January 2015. Vivo is one of Brazil’s premier communications service providers, with more than 97 million access lines across mobile, internet and data, pay-TV and fixed telephony lines of business.
The Amdocs solution extracts large volumes of data from a wide range of operational platforms and maps these data sets into a logical data model with aggregated customer insights. This environment allows Vivo to quickly generate business results with a smarter data-centric IT environment.
“Vivo is executing on Telefónica’s global strategy of transformation to provide a digital, online experience to our customers in Brazil over any channel they prefer, in line with their always-connected digital lifestyle,” said Alessandra Bomura Nogueira, Chief Information Officer of Telefónica Brazil. “This data modernization project is an essential element of our transformation project. The business support systems we have provide key insights into our customers’ needs and journeys. By moving data from these operational systems into a modern Hadoop environment, we are able to reduce costs in our data warehouse and provide richer insights and actions for our customer engagements, helping to reinforce our leading position in the Brazilian market.”
The Amdocs Data Hub solution in Vivo is based on the telecom-specific Amdocs Logical Data Model, which integrates service providers’ diverse BSS, operational support systems (OSS) and core network data sources into one holistic view across all lines of business, thereby enabling seamless extraction, processing and visualization of their massive volumes of data; the solution also includes processes and tools for data validation, reconciliation and quality. The solution incorporates an advanced semantic layer, giving business users the ability, in a self-service model, to access fresh data and generate actionable insights for customer intelligence, network experience and targeted marketing.
Amdocs’ Data Hub is designed for operation in a rich open-source environment. It employs Hortonwork Data Platform, a secure, enterprise-ready open-source Apache™ Hadoop® distribution for rapid, scalable storage and processing of large data volumes on distributed, low-cost hardware. The solution integrates pre-built collectors from a wide range of data sources to automate the resource-intensive data processing, mapping and cleansing process. In addition, this open-data environment makes it easy for service providers to build a rich ecosystem of partners to drive innovation and business insights.
“Vivo’s selection of the Amdocs Data Hub is the next logical step in the quad-play transformation project announced in 2015 – and is testimony to the strength of our partnership and the results we’ve already achieved,” said Manuel Zepeda, president for the Caribbean and Latin America region at Amdocs. “By extracting and analyzing a wealth of customer data from our BSS systems and third-party systems, the Data Hub will give Telefónica Brazil the business insights needed to react quickly to changing market dynamics.”
Amdocs is supporting Telefónica in various transformation projects in Argentina, Chile and Peru in addition to the Vivo project. Amdocs announced in 2015 that Telefónica had selected Amdocs data management services for an operational data store solution at its operations in Chile and Peru, and in Argentina.
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Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.
Amdocs and its 25,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.
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Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2015 filed on December 10, 2015 and our quarterly 6-K forms furnished on February 16, May 17 and August 8, 2016.
Media Contact: Austin Weedfall Hotwire PR for Amdocs Tel: +1 646-790-4737 E-Mail: firstname.lastname@example.org