Now, for the returns. We found that you get what you pay for. Remember those wide disparities in price earlier? They seemed to matter here.
Casper was able to get our mattress picked up extremely fast, within just a few days. We had to go back and forth online with a customer service rep explaining why we didn't want it any more, but for the most part this process wasn't terrible.
Leesa's pickup came 10 days after Casper's. Both Leesa and Casper used the 1-800-Got-Junk service, suggesting that these mattresses were going straight to recycling rather than donation. In the case of the Casper, we did have that giant wine stain on it. Thank goodness there weren't any questions asked about the state of our returned items.
All three companies say on their sites they will either donate the mattresses or trash them, but in our experience with Casper and Leesa, they're going right to the dump — without even looking at what the state of the mattress was at pickup.
For Tuft & Needle, however, the return process was more complicated. As of this writing, we are still waiting for the Salvation Army to pick up our mattress, since its earliest scheduled pickup date was several weeks out. That means we've had the mattress for almost an entire month now. Despite the delay, we hope this mattress can be given to a person who could use it. The winner in the returns department was Casper, because it was able to get ours taken away the fastest.
In the end, all these mattresses are basically the same. They felt similar, and it was hard to tell one from the other. If we had to pick a single winner, we would go with the Leesa, simply by being pretty good in all our categories. There was no one particular weak point for them that stood out.