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HSBC’s new compliance rules require clients to provide more account information

The HSBC building is seen past a ferris wheel in the Central district of Hong Kong on February 21, 2017.
Isaac Lawrence | AFP | Getty Images
The HSBC building is seen past a ferris wheel in the Central district of Hong Kong on February 21, 2017.

HSBC Holdings is stepping up its compliance procedures this year to meet higher global standards as part of the deferred prosecution agreement with the US Department of Justice following the bank's US$1.9 billion penalty in 2012 for breaching American money-laundering rules.

Effective immediately, retail customers must disclose how their accounts are used, in addition to providing their address, contact details, employment and income history, to qualify for an HSBC account. Corporate clients must provide information with supporting documents on the nature of their business, ownership data, the jurisdiction of their operations, source of funding and the purpose of the account, said the bank's Hong Kong chief executive Diana Cesar.

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"It's going to be a frustrating exercise," Cesar said. "We understand how frustrating the requests for information from banks can be, particularly for longstanding customers, and we sincerely apologise for the inconvenience they cause, but this information is essential to enabling us to detect those who are trying to abuse the financial system."

Global banks from HSBC to Standard Chartered have been stepping up their financial controls to comply with US and European regulations to prevent money laundering and terrorist financing and enforce financial sanctions against rogue nations.

Part of the 2012 deferred prosecution agreement with the US required HSBC to install a rigorous monitoring process to assess the bank's progress in improving its anti-money-laundering policies.

"Criminals involved in drug trafficking and terrorism use the banking system to transfer about US$800 million to US$2 trillion every year globally," Cesar said. "We need to have up-to-date client information to crack down on these money-laundering activities."

For example, if a customer stated that an account expected a financial transfer once or twice a month but ended up with hundreds of large transactions every month, a red flag would be raised and the transactions referred to the Joint Financial Intelligence Unit, the regulator that supervises crackdowns on money laundering in Hong Kong, Cesar said.

Customers will be contacted by bank staff through telephone or letter and asked to provide the information through the internet or personally at bank branches. Those who fail to do so before the reporting deadline may have their accounts held up until they provide the information.

The rigorous requirements were not limited to Hong Kong's banking customers but were prevalent in the US and Europe, reflecting the new reality that any customer with global operations would understand, Cesar said.

"HSBC has a history of 150 years and many clients had their accounts opened some decades ago when the information requirements were much lower than today's standard."

HSBC would also team up with Hong Kong Applied Science and Technology Research Institute to invite students and start-ups to develop online solutions for the bank to collect client information in a convenient and secure way, Cesar said.

"We wish to establish a culture where customers will automatically update their information with us regularly," she said.

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