One of the U.S. government's most powerful consumer protection watchdogs appears to be quietly probing Uber and the company's privacy practices.
The inquiry is under way at the Federal Trade Commission, according to four sources familiar with the matter, where the agency's investigative staff appears to have focused its attention on some of the data-handling mishaps that have plagued the company in recent years — perhaps including employees' misuse of "god view," a tool that had previously allowed some at Uber to spy on the whereabouts of politicians, celebrities and others using the ride-hailing app.
The sources cautioned to Recode that FTC staff regularly question companies on consumer-protection matters, like privacy — and often, the agency chooses not to pursue any penalties while closing its investigations as quietly as it began them.
Still, the scrutiny could easily blossom into a full-fledged legal complaint against Uber — a reality the company knows well. This January, the agency penalized Uber for misleading claims about drivers' potential earnings as well as the ride-hailing company's vehicle-financing program. The resulting settlement with the FTC required Uber to pay $20 million in refunds to affected drivers.
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This time, the full extent of Uber's conversations with the FTC remains unclear. A spokeswoman for the company declined comment this week, as did an aide to the agency's chairman, Maureen Ohlhausen.
For Uber, the FTC's interest is only its latest headache. It has had to address allegations of sexism in the workplace; it's grappled with the missteps of its chief executive, Travis Kalanick, who on Tuesday revealed he would take a leave of absence from the company; and it finds itself locked in a legal war against Google amid accusations that one of Uber's former top engineers stole self-driving car technology from the search giant.