In North America, Air Canada took the title for "Best Airline in North America." Overall, the carrier placed 29th in the global ratings.
Delta was the top ranked U.S. carrier in the World Airline Awards, placing 32nd overall. Virgin America, which had the highest rating among U.S. carriers in 2016, dropped 18 spots to No. 43. That made it fourth among U.S. carriers in the ratings, trailing Delta, Alaska Airlines (No. 36 globally) and JetBlue (No. 39). Alaska Airlines acquired Virgin America in a deal that closed late last year, kicking off a merger that will eventually have both carriers flying under the Alaska Airlines brand.
The Skytrax awards are one of several annual consumer-focused rankings covering the airline industry. Travel + Leisure magazine's ratings are due out later this summer, when the magazine will reveal if Singapore Airlines has retained its title as the world's top carrier in that list. Emirates was the runner-up in those ratings while Qatar Airways place third.
In May, Southwest and JetBlue each won their respective airline categories in the annual J.D. Power customer service satisfaction survey of North American carriers. A month before that, Alaska Airlines edged out Delta for the top spot in another ranking – this one the 2017 Airline Quality Rating report.
As for the Skytrax awards, the win was the fourth overall title for Qatar Airways since the ratings launched in 1999.
Skytrax, which explains its rankings methodology here, bills its World Airline Awards as "the world's largest, annual airline passenger satisfaction survey." The group says 19.87 million eligible survey entries were counted in the final 2017 results. The survey period stretched from August 2016 through May 2017 and included participation from travelers of 105 nationalities. More than 325 airlines were included in the survey.
The top 25 of the Skytrax rankings were:
1. Qatar Airways (MORE: Scenes from Qatar Airways' Airbus A350 delivery flight)
2. Singapore Airlines (MORE: Singapore Airlines takes delivery of luxurious new 777 |
Singapore Airlines shows off its swanky new Airbus A350 in France)
3. All Nippon Airways (ANA) (MORE: ANA now flying passengers in planes painted like Star Wars droids | ANA will paint Airbus A380 like a giant sea turtle)
4. Emirates (MORE: Emirates shows off its Airbus A380 superjumbo at Washington Dulles)
5. Cathay Pacific
6. EVA Air (MORE: Trip report and photo tour: Inside EVA's Hello Kitty plane | EVA Air's Hello Kitty-themed Boeing 777s now flying to Houston | Behind the scenes at a EVA's attendant training center)
7. Lufthansa (MORE: Boeing's 1,500th 747: 'Not your mother's jumbo jet')
8. Etihad Airways (MORE: Luxury wars: Etihad rolls out bed-and-bath airline suites)
9. Hainan Airlines
10. Garuda Indonesia
11. Thai Airways
12. Turkish Airlines (MORE: Turkish Airlines opens swanky frequent-flier lounge at Dulles airport)
13. Virgin Australia
14. Swiss International Air Lines (MORE: Swiss Airlines' 'flagship' Boeing 777 now flying to New York | Swiss Air Lines reveals cabin, plans for its new Boeing 777-300ERs)
15. Qantas Airways (MORE: Qantas debuts giant Airbus A380 on Sydney-Dallas/Fort Worth flights | Finally, a direct flight from Europe to Australia. Just 17 hours)
16. Japan Airlines (JAL)
17. Austrian Airlines
18. Air France
19. Air New Zealand
20. Asiana Airlines
21. Bangkok Airways
22. KLM (MORE: KLM's Dreamliners are now flying to the USA | KLM gives sneak-peek of its Boeing 787 'Dreamliner')
23. China Southern
24. Hong Kong Airlines