SUNNYVALE, Calif., Oct. 03, 2017 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, is hosting eGain Digital+AI Day on December 5, 2017 at the Hyatt Regency O’Hare in Chicago.
According to recent research studies, digital transformation program failure rates are 70-90%, largely due to point-solution spaghetti and unsynchronized innovation. eGain Digital+AI Day will showcase easy-to-consume innovation, at-scale customer success stories, and industry-leading next practices to solve DX (digital experience).
Here are highlights:
• Keynote address
- We Solve: ax + bx +cx = dx! Ashu Roy, eGain CEO
• Thought leadership
- Effortless Experience: The New Battleground for Customer Loyalty: Lara Ponomareff, CX Practice Leader, Corporate Executive Board (now Gartner)
• Customer success at scale with eGain
- Multi-play telco
- Diversified bank
• Next practices and ideas
- Easy AX: Digitize the Agent Desktop
- Quick Automation with AI Knowledge
- Connected Analytics: Customer Journey to Service Operation
- Contact Center Orchestration: From Analysis to Prescription
• Demo lounge and expert access (open all day)
How to register
Note: All sessions are subject to change without notice.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys using cutting-edge AI, knowledge and analytics on a digital platform. To find out more about eGain, visit http://www.egain.com/.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
MEDIA CONTACT Tim Cox Zing PR on behalf of eGain Corporate Phone: 650-888-6116 Email: firstname.lastname@example.org