The Biggest Names in Customer Experience to Attend CCW Executive Exchange

NASHVILLE, Tenn., Oct. 30, 2017 /PRNewswire/ -- The Customer Management Practice has been presenting on some of the most exciting innovations in Customer Experience for the past two decades. With their flagship event, Customer Contact Week, attracting more that 2500+ customer contact & experience professionals, it was no surprise that an executive level opportunity would be developed.

The Omni Nashville Hotel will be hosting the second CCW Executive Exchange, this December 3-5. The invite-only event caps its audience at 50 EVPs and Global Heads of Contact Center and Customer Experience, to create an environment that is both intimate and proactive.

The agenda focuses on consolidating structured and unstructured data, unifying desktops to manage visibility of contact centers efficiency, and uncovering the secret to utilizing virtual assistants in customer service. http://bit.ly/2ienpgg

Confirmed speakers:

  • Grace Vaughey, Global Head of CX Training, Airbnb
  • Rob Maar Global Head of Contact Center Best Practices & Consumer Operations, AIG
  • Gregg Fernandes, Vice President of Customer Care & Logistics, The Washington Post
  • Cathy Cox, SVP, Omni Channel Strategy Business Lead, SunTrust Bank

The above are just a few of the global thought leaders that are hosting strategy, case study, and boardroom style meetings that provoke conversation and challenge the status quo.

Coming to provide their expertise in contact center solutions are IBM, KPMG, Genesys, & Verizon.

Learn more: https://ccwexecexchange.iqpc.com

About CCW: Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for the most senior customer contact members. For more information contact:
Jessica Gondolfo
Senior Marketing Manager
IQPC | Customer Management Practice

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SOURCE CCW: Customer Contact Week Exchange