Do you ever feel that business as a whole can be hostile? Maybe you have a boss that doesn't appreciate you. Or a client that treats you like dirt.
No matter what your place is on the career ladder, I bet you've felt misunderstood somewhere in your career. Every day people feel left out, unappreciated and mistreated at work. And consequently, they suffer.
Let's face it. Business is not always fun. Some might argue "that's just the way it is."
But I think we can easily improve the business landscape by getting better at one thing: Emotional intelligence.
Everyone has heard of it. But what is it? How do you get better at it? And how can you use it to get better at business?
Emotional intelligence (EI) is a term that's been popularized by John Mayer, from the University of New Hampshire, and Yale's Peter Salovey.
Mayer describes EI (also called EQ) as follows:
"Emotional intelligence, as we described it, is the capacity to reason about emotions and emotional information, and of emotions to enhance thought. People with high EI, we believed, could solve a variety of emotion-related problems accurately and quickly."