As of Monday morning, H&M had removed the ad from its website, a spokesperson told CNBC, but it continued to sell the hooded top online, although not in the U.S.
"We sincerely apologize for offending people with this image of a printed hooded top," the spokesperson said. "We believe in diversity and inclusion in all that we do and will be reviewing all our internal policies accordingly to avoid any future issues."
Later in the day, Canadian singer The Weeknd, who has collaborated with H&M on collections in the past, wrote on Twitter to say he would no longer work with the company and was "deeply offended."
This incident adds to a growing list of retailers going too far with a slogan or imagery. Abercrombie & Fitch, for example, was criticized for selling a shirt depicting the Wong Brothers' laundry service, where "two Wongs can make it white," and "Get Your Buddha on the Floor."
Urban Outfitters once sold a red sweatshirt bearing the Kent State name and what appeared to be a blood splatter. And Zara, owned by Inditex, stirred up controversy when it released a striped blue-and-white children's pajama top with a yellow star over the left chest, resembling uniforms worn by concentration camp inmates during the Holocaust.
The blunder for H&M comes right after the retailer in December reported its biggest drop in quarterly sales in at least a decade. In turn, H&M has trimmed its expansion plans and is even considering closing some locations.