Apple said it "has always looked out for kids," defending its technology policy for children, after two major investors urged it to address what they said was a growing problem of young people getting addicted to Apple's iPhones.
Shareholders Jana Partners, a leading activist shareholder, and California teacher pension investor CalSTRS, one of the nation's largest public pension plans, delivered a letter to Apple on Saturday asking the company to consider developing software that would allow parents more options to limit children's phone use.
Jana and CalSTRS also asked Apple to study the impact of excessive phone use on mental health. They said they own about $2 billion of Apple stock.
Apple on Monday said that since 2008 the iPhone's software has allowed parents to control which apps, movies, games and other content children can access.
"We think deeply about how our products are used and the impact they have on users and the people around them," Apple said in the statement. "We take this responsibility very seriously and we are committed to meeting and exceeding our customers expectations, especially when it comes to protecting kids."
It said it had new features in the works to make tools more robust.
The social rights issue is a new turn for Jana, which is known for pushing companies it invests in to make financial changes.
However, the issue of phone addiction among young people has become a growing concern in the United States as parents report their children cannot give up their phones. CalSTRS and Jana worry that "even" Apple's reputation could be hurt if it does not address those concerns. Their letter was originally reported by the Wall Street Journal.
Half of teenagers in the United States feel like they are addicted to their mobile phones and report feeling pressure to immediately respond to phone messages, according to a 2016 survey of children and their parents by Common Sense Media.
The phone addiction issue got a high-profile boost from the former Disney child star Selena Gomez, 24, who said she canceled a 2016 world tour to go to therapy for depression and low self-esteem, feelings she linked to her addiction to social media and the mobile photo-sharing app Instagram.
Read the full statement from Apple:
Apple has always looked out for kids, and we work hard to create powerful products that inspire, entertain, and educate children while also helping parents protect them online. We lead the industry by offering intuitive parental controls built right into the operating system.
With today's iOS devices, parents have the ability to control and restrict content including apps, movies, websites, songs and books, as well as cellular data, password settings and other features. Effectively anything a child could download or access online can be easily blocked or restricted by a parent.
We began delivering these controls for iPhone in 2008 with the introduction of the App Store, building on what we'd learned from offering similar features for the Mac a few years before iPhone was introduced. We also have a long history of curating our content platforms to make sure they are free of offensive material, such as pornography, and clearly labeled so parents can determine if an app, movie or song is age-appropriate. Of course, we are constantly looking for ways to make our experiences better. We have new features and enhancements planned for the future, to add functionality and make these tools even more robust.
We think deeply about how our products are used and the impact they have on users and the people around them. We take this responsibility very seriously and we are committed to meeting and exceeding our customers' expectations, especially when it comes to protecting kids.