Every conference call should have a leader. It's up to this person to set the agenda and drive the meeting.
Because you can't typically see people on phone conference calls, there can be a lag between hearing and responding among participants. This creates an awkward silence where people start to talk over each other. The leader should referee the meeting in case things get out of hand.
Moreover, when there is awkward silence, it's up to the leader to move the agenda along to the next salient point. Don't let the silence fester because that's where meetings become marathons. And that can impede the efforts of what you're trying to accomplish.
Chopra is the author of The Healing Self with Rudolph E. Tanzi, the founder of The Chopra Foundation, co-founder of Jiyo and The Chopra Center for Wellbeing. Sehgal is a New York Times bestselling author, former vice president at JPMorgan Chase, multi-Grammy Award winner, and U.S. Navy veteran. Chopra and Sehgal created Home: Where Everyone Is Welcome, inspired by American immigrants.
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