J. Crew said it was having technical difficulties with its website on Black Friday as customers took to social media to complain that they couldn't sign in or complete orders.
Shoppers said on Twitter that they were running into errors, couldn't load items into their shopping carts and had other issues with the website. The sales and high dollars spent on the day after Thanksgiving make it one of the most important shopping days of the year and often test the wherewithal of a retailer's technology.
Technological issues aren't the only disruption facing J. Crew. The company announced last week its chief executive officer, James Brett, is leaving the company, effective immediately. The sudden departure leaves the preppy retailer without a CEO this holiday season.