Early research on Apple's Health Records service suggests patients generally like it

Key Points
  • Apple unveiled its Health Records service a year ago to help users get better access to their medical information.
  • The company is working with a number of hospitals.
  • A new study suggests that adoption is starting to take off, but more research is needed.
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The first research research on Apple's Health Records service has just been released and shows that users have a favorable view of its capabilities, though it hasn't been widely adopted.

Researchers at the University of California San Diego Health, one of the first health systems to integrate with Apple's health service, spent a few months surveying patients about the technology, and published the results of their research on Friday in the Journal of the American Medical Association (JAMA). UCSD is among dozens of hospitals working with Apple, letting any patient with an iPhone use the health app to view their labs, charts, immunizations and more.

For its research, the hospital sent an anonymous online survey to 425 patients who activated the app in 2018. Of the respondents, 96 percent said they could easily connect their data, 78 percent were satisfied with the service, and 90 percent said it improved the process of sharing their personal health information with friends and family. Less than half saw an improvement across all three vectors.

The researchers also shared that by late 2018, the health system had "hundreds of personal health record users who have downloaded thousands of clinical results."

That's still relatively small uptake for a large hospital, but Longhurst said there would likely be an increase over time once the hospital starts promoting the service to patients. For that to happen, the hospital needs more data showing increased value.

Jeff Williams, chief operating officer of Apple Inc., speaks during an Apple event at the Steve Jobs Theater at Apple Park on September 12, 2018 in Cupertino, California.
Justin Sullivan | Getty Images News | Getty Images

"We had a high response rate, with some positive responses, but these were also early adopters," Longhurst said in an interview.

Hospitals have historically had major challenges with getting patients to use electronic systems to check their medical information, because the technology tends to be poorly designed and hard to use.

Silicon Valley companies that pride themselves on user experience have tried to fix this problem, simplifying the products while also trying to link data from different doctors on disparate systems. Google failed in an early effort, closing down its project in 2011.

But mobile technology is ubiquitous now, communications standards have improved and the industry seems to have a greater appetite for making this work. Longhurst's team says it might be the right time for technology to make real progress, and Apple has a distinct advantage because it's devices are so popular.

Ultimately, though, Longhurst said Apple has to prove to the masses that it's product is "useful, sustainable, scalable, and actually improves health outcomes."

Next Article

Apple's famous walled garden is starting to show cracks

Key Points
  • Apple entered into a series of unique partnerships with rivals over the last month, bringing services like iTunes and Apple Music to competing gadgets.
  • The moves come as Apple looks to grow its services business to counter sluggish iPhone sales.
  • Apple will have to look beyond its famous "walled garden" of software and hardware if it wants to grow services like video streaming.