AT&T cancels orders for Samsung's folding phone with no launch date in sight

Key Points
  • AT&T has followed Best Buy and Samsung in canceling preorders for the Galaxy Fold phone.
  • The folding phone, which costs $2,000, broke in early reviewers.
  • It was originally supposed to launch on April 26.
Samsung's Galaxy Fold screen is broken after just two days of use. This phone costs $2,000.
TodD Haselton | CNBC

AT&T said Thursday it has canceled preorders for Samsung's $2,000 Galaxy Fold and is offering $100 to customers who ordered it early.

Samsung's Galaxy Fold is one of the first folding phones and was supposed to launch on April 26, but that date was pushed back indefinitely after review units, including one tested by CNBC, broke during testing. The screen on CNBC's unit began flickering before the phone's screen stopped working entirely. Samsung says it is working on "further improvements" that will help protect the display from damage.

Samsung automatically canceled early orders that were placed through its website once it confirmed it was unable to ship the folding phone by May 31. Best Buy also canceled orders.

"While we continue to make progress in enhancing the Galaxy Fold, a new release date has not yet been announced. Because of this, we have recently contacted our pre-order customers to provide them information on their options as we move forward," Samsung told CNBC in May.

A report from Korea's Yonhap News Agency in May said Samsung was aiming to launch the phone in June. Samsung said at the time that it would announce a new release date "in the coming weeks."

Samsung was not immediately available to comment on AT&T's cancellation or to confirm a new launch date for the Galaxy Fold.

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A look at the Samsung Galaxy Fold phone features, before it broke