Senator challenges Zuckerberg testimony as 'at best, incomplete' after report of Facebook's audio transcription

Key Points
  • Sen. Gary Peters asked Facebook's CEO to respond to questions about the company's audio collection practices following a report that revealed Facebook used outside contractors to transcribe user audio.
  • The report from Bloomberg said Facebook did not disclose to users that a third-party would be reviewing their audio.
  • Peters claimed in the letter that if true, the report proves Zuckerberg's 2018 congressional testimony was "at best, incomplete."
Facebook founder and CEO Mark Zuckerberg arrives to testify following a break during a Senate Commerce, Science and Transportation Committee and Senate Judiciary Committee joint hearing about Facebook on Capitol Hill in Washington, DC.
Saul Loeb | AFP | Getty Images

A lawmaker is calling into question Facebook CEO Mark Zuckerberg's testimony in front of Congress after a new report revealed the company used outside contractors to transcribe audio from its services without users' explicit consent.

Following Tuesday's report from Bloomberg, Democratic Sen. Gary Peters of Michigan sent a letter to Zuckerberg asking for further clarity on the program and warning that if the report is true, his answers during the April 2018 testimony seem to be "at best, incomplete."

"At that hearing, I asked you specifically if Facebook uses audio obtained from mobile devices to enrich personal information about its users. Your emphatic answer was no," Peters wrote in the letter dated Aug. 15. "Your exact words to me were: 'You're talking about this conspiracy theory that gets passed around that we listen to what's going on on your microphone and use that for ads. We don't do that.'"


During the testimony, Zuckerberg appeared to be referencing a long-standing theory that Facebook records audio to target users with ads. Facebook said that the audio transcriptions referenced in the Bloomberg story were anonymized and used to check that its artificial intelligence accurately understood the messages.

In response to a request for comment on Peters' letter, a Facebook spokesperson said in a statement to CNBC: "The meme that Facebook is eavesdropping on your phone in the background is absolutely false. Mark's statements on this were true when he said them, and they remain true today. It has always been the case that Facebook only accesses your microphone if you have given our app permission and if you are actively using a specific feature that requires audio. It has also always been true that Facebook does not use your phone's microphone to inform ads or to change what you see in News Feed."

But Facebook had not told users that their audio could be reviewed by third parties, according to Bloomberg. Facebook told Congress in written responses to questions that it "only accesses users' microphone if the user has given our app permission and if they are actively using a specific feature that requires audio (like voice messaging features)," Peters noted.

Facebook confirmed the audio transcription to CNBC following the initial report on Tuesday, but said it recently discontinued the program.

"Much like Apple and Google, we paused human review of audio more than a week ago," a Facebook spokesperson said.

Peters asked Zuckerberg to respond to a series of questions by Aug. 28 to clarify for what purposes Facebook uses the audio recordings and whether users are prompted to agree to the transcription. The Irish Data Protection Commission confirmed to CNBC that it is looking into Facebook's audio collection processes as well.

The report follows a $5 billion settlement with the Federal Trade Commission over the company's privacy policies. The settlement followed an investigation into Facebook's privacy policies, including a probe into whether Facebook violated an agreement obtaining explicit consent from users when sharing data with third-party developers.

— CNBC's Todd Haselton contributed to this report.

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