Success

This Twitter user 'invented' the hashtag in 2007 — but the company thought it was 'too nerdy'

Chris Messina, the inventor of the hashtag.
Kimberly White | Getty Images

Today, the hashtag is ubiquitous on platforms like Twitter and Instagram as well as Facebook, Snapchat and TikTok. Log on to Twitter anytime and you'll find a list of trending hashtags with tens of thousands of tweets apiece.

But the hashtag hasn't always been a social media tool. Someone had to dream of using it that way — and convince Twitter that the idea wasn't "too nerdy."

That someone was Chris Messina, who in 2007, had an idea he thought could make then newly launched Twitter easier to use: Put a pound symbol in front of words or phrases in tweets in order to filter them by topic and maybe even make them searchable.

While it's impossible to estimate the number of hashtags on social media today, if Messina received a penny for every time someone posted on Instagram with the hashtag "#love" alone (one of the web's most popular tags and with over 1.7 billion Instagram posts), he would have $17 million and counting.

Alas, Messina, now 38, did not monetize his idea, but it did change social media history.

The problem with early Twitter

In 2007, Twitter was a year old and Chris Messina was a tech product designer running his own internet consulting company. Messina and his Silicon Valley friends were using Twitter, but found the endless, unorganized scroll of tweets made it next to impossible to isolate groups of messages around a certain topic.

A screengrab of Twitter's homepage circa 2007.
Source: Twitter/Web Design Museum

Messina thought if people used the same word or phrase and put the hash symbol in front of it that could "create an instant channel that anybody can join and participate in" in the conversation, Messina tells CNBC Make It.

That was the "genesis of the idea," Messina says.

He picked the pound sign as a nod to the chat platform Internet Relay Chat (IRC) that he and many of his friends in tech used to communicate at the time. IRC featured various channels, where users chatted about relevant topics (similar to newer platforms like Slack, Messina says) and the channel names were also preceded by a pound symbol.

Messina set out to see if he could get other Twitter users on board with his hashtag idea. In August 2007, he tweeted a question to his followers asking how they felt about using the pound symbol to make it easier to follow conversations about specific topics. More than a decade later, that somewhat prophetic tweet has more than 10,000 "likes" and nearly 5,000 retweets, but Messina tells CNBC the post mostly received "mixed reviews" at the time. (The tweet references BarCamp, a series of tech workshops that Messina helped create.)

"So, I started to kind of experiment and put down symbols in front of words and places that I was going to, you know, just kind of trying to get the ball off the ground," says Messina.

It's too nerdy

Of course, at that point, putting a hashtag in front of a word or phrase in a Twitter post did not automatically create a channel or link to anything. So Messina wrote a 2,000-word proposal for his hashtag idea — including mock ups of how he envisioned the hashtagged channels would look — and he took it to Twitter's headquarters in San Francisco.

"I walked in the front door, because they didn't have security, and I walked up to Biz Stone, one of the co-founders and, kind of, presented my idea," Messina tells CNBC Make It.

Chris Messina, creator of the hashtag, in 2005.
Source: Chris Messina/Flickr

Stone (who subsequently left and then returned to the company in an unspecified role in 2017) wrote in a Medium post that Messina walked into Twitter's "grungy office" and pitched the hashtag idea to Stone and a few other Twitter employees while they "were working frantically to fix a tech issue that had brought Twitter down, as was often the case in those early days."

Messina says that the preoccupied Stone "probably half-listened to my idea and then kind of dismissed it out of hand as being something that was too nerdy that would never catch on." Messina says Stone also promised that Twitter could simply write an algorithm to solve the problem of sorting topics of discussion.

Twitter offices at 164 South Park in San Francisco, California in March 2008.
Courtesy of Biz Stone

Twitter users make it happen

As it happened though, Messina's hashtag idea ended up taking off anyway.

Messina kept promoting hashtags through his own social media accounts and in conversations with friends. Then that October, Messina convinced a friend named Nate Ritter to use hashtags in his tweets posting information about a San Diego wildfire, and pretty soon other Twitter users were following suit in order to keep track of tweets sharing news about the wildfire.

The event ended up being an "important test case" for Messina's idea, he says, and Wired even wrote an article about the phenomenon that helped create more awareness of how hashtags could be used on Twitter.

From there, Messina convinced some third-party developers who were building apps for Twitter users to add support for hashtags to their apps. (One of those third-party apps was Summize, a content summary app that Twitter eventually acquired for a reported $15 million in 2008.) As more people started using hashtags, and more developers were building apps for Twitter that recognized the hashtag, Twitter eventually got on board with the idea.

In 2009, the company added an automatic search tool that allowed users to search the platform based on a specific hashtag. From there, use of the hashtag spread beyond Twitter to other platforms, including Instagram, which launched in 2010.

It's a hashtag world and Messina is just living in it

Over the past decade, of course, the hashtag has become as ubiquitous on social media as "likes" and tagging friends and are used as everything from a wedding gimmick to a marketing device to a rallying cry for social movements like #BlackLivesMatter and #MeToo.

And, it's not just online, either. Phrases like "hashtag goals" have entered the popular lexicon, illustrating how such aspects of social media have grown to influence the broader popular culture.

"For me, it's super humbling just to observe how these little kind of butterfly wing flaps can have these long term consequences," Messina says.

At the same time, like anyone else watching how social media has evolved over the past decade, and the effects that evolution has had on everything from how people communicate to how they vote, Messina also has concerns about online culture.

Social media has "really empowered a bunch of people to take what are quite immature behaviors and anti-social behaviors and to amplify them on this broader stage, which previously wasn't available to everybody," Messina says.

As far as the hashtag is considered, though, Messina sees pros and cons of the tool he gifted to social platforms. But he also sees the hashtag mostly working the way he envisioned it more than a decade ago.

"I think it suffers from all the problems that it had in the beginning, which are also some of its benefits, which is that anybody can participate," Messina says.

And despite the success of his creation, Messina says it was never his intention to profit off of the hashtag — a stance he does not regret. After all, Messina is what's known in the tech world as an open source advocate, which means he's in favor of software and web products that make their source code and other development tools open to the public, encouraging collaboration among users and discouraging private ownership.

"I was more interested in building up a cultural norm, a behavioral technology that enabled people to participate in conversations in this new emerging medium of social media," Messina says. He also worried that trying to patent the hashtag, which could have led to litigation or other steps to prevent people from building off of his idea, could actually have created "a chilling effect" on how quickly the hashtag spread.

Of course, Messina's disinterest in patenting his idea doesn't mean his role in creating the hashtag hasn't helped his career. "Yeah, for sure," he says. This claim to fame is the first thing mentioned in his Twitter bio and it earns a prominent mention in his resume. (But the hashtag didn't even come up in his interview for a job he landed at Google in 2010, he said. In fact, he'd already been working at that company for a year when he did his first major media interview, with The New York Times, about the hashtag.)

VIDEO3:2303:23
The man who "invented" the #hashtag and how it changed social media

Over the years Messina has continued to work on building online communities through projects like BarCamp and Citizen Agency, an internet consultancy he co-founded. He also worked at Google between 2010 and 2013 as a product designer and advocate for software developers. And he spent a year working with developers at Uber before co-founding Molly, an internet start-up that culled information from your friends' social media feeds. (The company is now called Squad and Messina says he's no longer involved.)

More recently, Messina says he's become something of a "nomad," but he's still landing speaking gigs where he's billed as the "hashtag inventor" and he's been hired to advise companies working in the social media space over the past decade. "It's created, certainly, a curiosity about me," he says.

Looking for a common thread in his career thus far, Messina notes that he's always had a goal of "figuring out ways to use social technology to bring people together" while spreading aspects of social media to the rest of the internet.

"So, I was working on technologies to do that," he says. "And the hashtag happened to be the simplest, dumbest thing that regular people would end up using."

Don't Miss:

This is the feedback the inventor of the World Wide Web got when he pitched the idea to his boss in 1989

How Instant Pot became a kitchen appliance with a cult following and a best-seller on Amazon

Like this story? Subscribe to CNBC Make It on YouTube!

VIDEO1:2301:23
Instagram helped this former NFL player earn six figures as a chef to the stars
make it

Stay in the loop

Sign Up

About Us

Learn More

Follow Us

    CNBC.COM