Wheels Up founder abruptly steps down as losses mount

Key Points
  • Private jet company Wheels Up announced Tuesday its founder and CEO, Kenny Dichter, is stepping down from his post immediately.
  • The company is facing mounting losses.
  • Similar to many private jet startups, Wheels Up was dogged by high costs and operating issues.

In this article

Kenny Dichter, founder and former CEO of Wheels Up.
Chris Goodney | Bloomberg | Getty Images

Private jet company Wheels Up announced Tuesday its founder and CEO, Kenny Dichter, is stepping down from his post immediately as the company faces mounting losses.

Board member Ravi Thakran will become executive chairman, while Chief Financial Officer Todd Smith will serve as interim CEO, the company said in a statement. Wheels Up didn't give a reason for the executive changes, but thanked Dichter for his "vision and work" in growing revenue to over $1.5 billion a year and membership to over 12,000 customers.

Dichter's departure caps a dramatic fall for one of the private jet industry's most high-profile startups. Wheels Up once promised to become the Uber or Airbnb of private jets. Dichter, who founded Marquis Jets in 2001 and later sold it to NetJets, launched Wheels Up in 2013 aiming to "democratize" private jets and make them more affordable and easier to book.

The company's flashy marketing campaigns, featuring sports celebrities such as Tom Brady and Serena Williams as brand ambassadors and investors, as well as lavish events, helped the company grow membership quickly.

But its stock price, which traded over $10 a share after it went public via SPAC in 2021, is now trading at about 40 cents after a 20% decline Tuesday. Its valuation, once over $2 billion, has dwindled to about $100 million.

Potential for bankruptcy

Like many private jet startups, Wheels Up was dogged by high costs and operating issues.

The company reported losses of $555 million last year, even as revenue and memberships increased. The company said it hoped to be profitable in 2024, but in its first-quarter earnings report released Tuesday, Wheels Up reported a loss of $101 million, about $12 million wider than its reported loss a year ago. 

Wheels Up has been consulting with bankruptcy advisors and attorneys about possible capital raises or a restructuring, people familiar with the company's dealings told CNBC.

In a statement to CNBC, Wheels Up said, "We are not considering bankruptcy. While we realize our recently announced changes may create some short-term pressure, we have conviction that the long-term outcome is strong for our business."

The company added that "there's a near-term reality in terms of cash position. Beyond the adoption of the program changes and their benefits for our members, we are looking at divestitures of non-core assets and other cash-generating opportunities, and we also have the capacity to take on additional debt."

Wheels Up said in its earnings release Tuesday it is changing its pricing plan and product offering to better serve customers and become more efficient. For instance, it's moving away from less profitable markets in the West to focus more on the Northeast and other more active routes.

A traditional individual Wheels Up membership has an initiation fee of $17,500 and annual dues of $8,500, with passengers paying additional hourly costs depending on the type of aircraft.

Industry experts say turning around Wheels Up will be difficult.

"It's the right move, they had to get out of unprofitable flights" said the Doug Gollan, founder and editor of Private Jet Card Comparisons. "But it's going to be a big challenge."

There may also be questions about Dichter's generous pay package. According to an SEC filing, Dichter will receive his base salary of $79,167 a month, or $950,000 a year, for two years. He will also receive $3 million as a lump sum "in lieu of a bonus" in addition to flight hours on Wheels Up planes.

In the event of a bankruptcy, Wheels Up's members may wonder what happens to their jet cards. Members and customers have purchased about $1 billion in flight hours on cards, some of which have not been used. Industry experts say it's unclear how or whether those members would be paid back in any bankruptcy, but they would likely become junior creditors.

Warren Buffett, whose Berkshire Hathaway owns competitor NetJets, said this weekend Wheels Up "has 12,600 people who have given them over a billion dollars on prepaid cards … and I think there's a good chance some people are going to be disappointed later on."